Lead Collections Supervisor at Reliance

Shape the future of collections at Reliance as a Lead Collections Supervisor. Drive team success, enhance collection strategies, and foster a culture of growth and excellence.

In this role, you will oversee a dedicated team of collections agents, guiding their development and ensuring they achieve key performance indicators. Your analytical skills will be vital as you assess account situations and resolve complex customer issues. You will actively participate in projects aimed at improving processes and performance within the team.

Key Responsibilities:

• Manage and coach a team of collections agents

• Ensure achievement of collection goals and objectives

• Develop and implement effective recovery strategies

• Provide support for challenging cases and customer interactions

• Review team performance reports and audit activities

Requirements:

• Proven collections experience with supervisory skills

• Strong understanding of debt recovery processes

• Excellent negotiation and conflict resolution skills

• Analytical mindset with trend identification capabilities

• Proficient in customer service management tools

Lead your team to success with Reliance, where growth is limitless.
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