Senior Marketing Operations Manager

Position: Senior Marketing Operations Manager Role
Lead marketing and communications initiatives at Toronto Public Library as the Senior Manager, Marketing Operations. Drive strategic planning, process enhancement, and team development in a pivotal leadership position.

Reporting to the CMO, this role focuses on aligning marketing operations with TPL’s strategic objectives while managing a team dedicated to service excellence. You will oversee project management efforts and work closely with division leaders to implement data-driven processes, ensuring efficiency and high-quality outcomes across various communication channels.

Key Responsibilities:

• Manage end-to-end project lifecycle for CPCE initiatives

• Identify and resolve process inefficiencies in marketing

• Track performance measures and KPIs for alignment

• Champion tech enablement to streamline operations

• Build a high-performance culture within CPCE

Requirements:

• Seven years managerial experience in marketing operations

• Bachelor’s degree in a related discipline

• Project Management Professional certification is a plus

• Proven ability to lead and mentor teams

• Commitment to service excellence and equity

Lead Toronto Public Library's marketing operations and enhance the public service experience through effective project and portfolio management.
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