Director of Insider Sales Job Toronto area,Ontario Canada,Management

Your newpany

Join a 100+ year-old, employee-owned leader in technology distribution, delivering end-to-end solutions across the SMB and consumer markets. With a strong reputation for service excellence, this organization partners with resellers, retailers, and vendors to drive growth and innovation across Canada.

Your new role

As Director, Inside Sales – Canada, you will be responsible for leading and scaling the inside sales function across the Canadian business. This is a highly visible leadership role focused on driving revenue growth, operational excellence, and market share expansion across a large partner ecosystem.

You will lead a team of inside sales and support managers, overseeing outbound sales execution, customer engagement, and performance management across multiple segments including SMB, mid-market, NSP, and consumer.

Key responsibilities include:

Driving revenue, margin, and product mix performance while owning key P&L levers

Leading segmentation and coverage models across diverse customer segments

Managing productivity metrics including outbound activity, utilization, profit per FTE, and pipeline performance

Establishing a disciplined approach to CRM pipeline management, forecasting, and sales execution

Leading go-to-market strategies to increase market share across 4,000+ Canadian partners

Acting as a senior cross-functional leader across sales, marketing, operations, and vendor teams

Driving operational improvements, including systems, tools, and process enhancements (including AI-enabled solutions)

Ensuring best-in-class customer SLAs and support experience

Participating in budgeting, forecasting, and strategic planning cycles

Serving as a “chief coach” aligned to a people-first development philosophy, mentoring and growing talent across the organization

What you'll need to succeed

5+ years of leadership experience managing inside sales or sales support teams

Experience with in technology distribution, VAR, MSP, tel, or adjacent ecosystems

Proven track record of managing large teams and driving performance against revenue and margin targets

Strong understanding of CRM-driven sales environments, pipeline management, and forecasting discipline

Experience influencing product mix, portfolio strategy, and overall P&L oues

Demonstrated ability to build and execute go-to-market strategies

Strong analytical mindset with experience leveraging performance data to drive improvements

What you'll get in return

RRSP matching program

Generous Paid Time Off

Gym membership reimbursement

Work-from-home reimbursement