ServiceNow Project Manager​/Scrum Master; PL

Job Title:
Project Manager – Service Now

Engagement Type: 12-Month Contract
Location: Hybrid in Canada

Role Overview

Our client, a leading consulting organization, is seeking a Project Manager with Service Now experience who brings strong people skills, stakeholder diplomacy, and the ability to operate effectively in complex, high-pressure environments.

This role is ideal for someone who can bring structure where things are fluid, manage distributed teams across regions, and navigate challenging personalities and situations to ensure work gets done.

Key Responsibilities

• Manage end-to-end delivery of Service Now-related projects within a consulting environment

• Serve as the main liaison between client stakeholders, internal teams, and leadership

• Manage and coordinate resources across regions, including visibility into who is working where

• Handle difficult stakeholders and situations with professionalism, diplomacy, and tact

• Diffuse conflict and drive alignment so teams can focus on delivery

• Proactively address small project issues before they escalate into larger risks

• Lead project planning, tracking, reporting, and governance activities

• Manage peer and management-level interactions to ensure clarity and accountability

• Adapt quickly to changing priorities and evolving client needs

• Work effectively under pressure in a fast-paced consulting environment

• Navigate cultural differences across global teams

• 3–4 years of experience as a Project Manager, ideally within consulting

• MUST HAVE - Hands-on experience in managing Service Now projects (implementations/integrations) involving various modules of Service Now

• Hands-on experience leading Service Now projects (implementations, integrations, or enhancements) end-to-end

• Proven experience facilitating Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement

• Demonstrated experience creating and managing project plans, roadmaps, delivery schedules, and milestones

• Experience developing and executing stakeholder communication strategies, including regular status reporting and executive updates

• Strong risk, issue, and dependency management experience, including mitigation planning and proactive escalation

• Ability to clearly describe project governance, delivery approach, and how they have driven accountability across teams

Hybrid :
Onsite 1 day a week