Director of Sales and Operations - General Merchandise Job Toronto area,Ontario Canada,Management

Description

Operational Leadership and Excellence

Establish and elevate service standards to ensure a consistently exceptional customer experience.

Refine, standardize, and simplify processes to improve efficiency and store productivity.

Drive consistent execution of brand standards, merchandising directives, and operational procedures.

Sales and Performance

Lead multi-unit leaders to deliver strong sales results through effective coaching and strategic insights.

Develop plans to strengthen conversion, average transaction value, product knowledge, and store performance.

Analyze business trends and performance metrics to identify opportunities and implement improvement strategies.

People Leadership and Culture

Mentor District/Area Managers to build strong, engaged, and customer-focused teams.

Foster a culture of accountability, performance, and continuous improvement.

Build succession plans and development pathways for future leaders.

Process and System Improvement

Enhance workflows including inventory accuracy, labour optimization, and visual merchandising routines.

Introduce tools and processes that support effective field execution.

Lead change management initiatives that strengthen consistency and operational excellence across locations.

Cross-Functional Partnership

Collaborate with merchandising, marketing, HR, and supply chain to align operations with business strategy.

Ensure strong feedback loops from the field to support timely decision-making.

Requirements

7–10+ years of progressive multi-unit leadership in specialty retail, lifestyle brands, or premium retail.

Proven ability to elevate service standards and improve execution across multiple locations.

Strong background in process improvement and building scalable operational systems.

Demonstrated success leading District/Area Managers and supporting teams through growth and change.

Excellent communication and relationship-building skills; collaborative and adaptable.

A strategic yet hands-on leader who thrives in customer-focused retail environments.

Corporate Culture

A beloved specialty retailer with a distinct brand identity and strong customer affinity.

The opportunity to lead transformative improvements that elevate the store experience.

High visibility within the organization and the ability to influence long-term growth.

A culture that values authenticity, innovation, and empowered leadership.