Sr. Operational Risk Change Manager to manage and oversee changes from non-financial risk programs and initiatives

Line of Business:
Enterprise Risk Management, Operational and Non-Financial Risk

Contract duration: 12 months (possibility of extension)

Location:

Downtown Toronto (Hybrid - 3x per week in office)

Role Mandate:

The team is looking to fill a current role under Operational and Non-Financial Risk to support organizational change management for risk requirements. The Operational Risk Change Manager is responsible for managing and overseeing the organizational change management for changes from non-financial risk programs and initiatives.

Team Structure:

This is a small team of 4-5 people. There is a high degree of collaboration with the supported business teams and some collaboration within the team, but the work is primarily independent.

Role Responsibilities:

- Lead and own all end to end change management activities for assigned initiatives, from initiation through close out, including the delivery of all required change and project artifact

- Identify and assess change risks associated with strategic, regulatory, process, and technology changes

- Ensure change initiatives comply with the bank’s NFRM (non-financial risk management) framework, policies, and governance standards

- Embed effective risk and control considerations into change design and delivery

- Partner with business, technology, compliance, resilience, and risk teams to provide challenge and guidance across multiple initiatives in parallel

- Support risk governance, approvals, and reporting for material change initiatives

- Ensure projects meet the required deadlines while balancing competing priorities and stakeholder expectations

- Demonstrate agility in understanding and navigating complex risk topics and evolving requirements to inform decision making and stakeholder engagement

Must Have

Skills:

- 6+ years of project management experience

- 4+ years of change management experience

- Experience with risk management

- Postsecondary degree

- MS Office experience

- Excellent written and verbal communication skills, including presentation skills

- Strong problem solving/analysis skills, with the ability to synthesize complex information into clear, actionable messaging

- High degree of attention to detail

- Collaboration/team skills

- Ability to work effectively in a fast-paced environment with deadlines and shifting priorities

Nice to Have

Skills:

- Prosci Change Management Certification

- Project Manager Professional (PMP) Certification

- Previous financial industry experience

- Executive level communication/presentation experience

Interviews:

3 rounds with HM and team members, either over Teams or in person