Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Platform capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Director, Order Platform designs, develops, and manages the lifecycle of the platform Order capabilities that power Equinix's L2C transformation, spanning three Salesforce scrum teams:
Order Enrichment, Order Execution, and Order API. Sets the vision and strategy for the Order Platform, ensuring it is competitively positioned, customer-centric, and architecturally sound through the Siebel-to-Salesforce migration.
Responsibilities
Team Leadership
Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales
Accountable for the performance and results of direct reports and the broader pillar team
Drive succession planning recommendations and contribute to people development strategy
Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations
Lead the GPS process including assessments and Total Rewards allocations of direct reports
Drive talent development including quarterly conversations, career pathways conversations, and individual development and growth plans
Model Equinix Culture and Values
Pillar Scope and Product Ownership
Own the Order Platform across three scrum teams — Order Enrichment, Order Execution, and Order API — covering order capture through orchestration to downstream API consumers
Set vision and roadmap for Order Platform through Siebel decommission and beyond
Lead the technical migration of Order capabilities from Siebel to Salesforce Revenue Cloud, including order management workflows, orchestration logic, and API contracts
Drive the onboarding of the Order API scrum team, ensuring proper team formation, scope definition, and integration with existing Order Enrichment and Order Execution teams
Own Order Platform PI planning, capability prioritization, technical roadmap, and architectural alignment with Equinix's broader Salesforce platform strategy
Define pillar-level technical standards and architectural principles; ensure alignment with team-wide standards set by Product Operations and the Sr PM Order Platform & Salesforce Foundations
Drive continuous improvement in Order Platform delivery practices, technical quality, and platform reliability
Cross-functional Partnership
Coordinate with cross-functional leadership to ensure Product Management is effective across the Order Platform
Partner with peer pillars (Service Delivery, Customer Support & Case, Customer Success) on order-related dependencies
Coordinate with partner teams — CPQ, Billing, Portal, Data/MDM, and the Salesforce platform team — on upstream and downstream integration
Proactively engage with Director and VP-level stakeholders to drive alignment on Order Platform technical strategy
Partner with the Sr Product Manager, Product Operations on cross-pillar standards, frameworks, and intake governance
Represent Order Platform decisions to leadership and L2C program governance
Product / Domain Expertise
Seen as an advisor and thought leader on Salesforce Order Management and Order Orchestration — engaging regularly with internal teams and partner teams to explain the platform portfolio, technical strategy, and roadmap
Mentor the team in developing platform capabilities that resonate with the broader L2C ecosystem
Develop innovative approaches to scale Order…
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