Director,Retail Talent & Training Job Toronto area,Ontario Canada,Management

Position: Director, Retail Talent & Training (6 month Contract)

Profile

Job Type: Full Time, 6-Month Contract

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status
:
This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow-up? As Director, Retail Talent & Training, you’ll lead the strategy that builds the skills, confidence, and performance of our Beauty Advisors and Store Leaders across Canada. This role is accountable for creating a modern, scalable, and high-impact learning and talent ecosystem that supports exceptional client experience, strengthens leadership bench, and drives measurable business performance across the retail network.

You will lead a team responsible for the assessment, design, development, implementation, facilitation, and evaluation of innovative learning and talent solutions that are personalized, operationally viable, and aligned to the evolving needs of the business. You will also partner closely with Sephora North America and Global stakeholders to leverage best practices, localize scalable solutions, and continuously elevate how learning and development is experienced in our stores.

This role sits at the intersection of retail performance, people development, and client experience, translating business priorities into targeted capability plans that improve service, selling, leadership effectiveness, engagement, and long-term talent growth.

What You’ll Do:

Strategic Leadership & People Leadership:

Set and champion the Retail Talent & Training strategy, shaping how we grow talent and elevate performance across Sephora Canada

Inspire and develop a high-performing, future-focused team, fostering a culture of collaboration, accountability, and innovation

Align priorities, resources, and goals to deliver meaningful, high-impact outcomes

Partner as a trusted advisor to senior leaders, influencing talent and capability decisions across the business

Build Best-in-Class Learning Experiences:

Shape a best-in-class learning ecosystem that brings development to life across in-store, digital, and virtual environments

Lead end-to-end learning experiences—from insight to design to delivery—ensuring every touchpoint is engaging, relevant, and impactful

Champion innovative, learner-first approaches that drive engagement, retention, and real-world application

Elevate facilitation and learning quality to deliver consistently exceptional experiences across markets

Shape Talent & Leadership Development:

Lead an integrated Retail Talent Strategy focused on leadership pipeline, succession, and internal mobility.·

Develop impactful programs that attract, grow, and retain high-performing Beauty Advisors and Store Leaders

Own and evolve leadership development programs and curriculum, aligned to evolving business needs

Create clear, motivating career pathways that connect learning to growth opportunities

Champion inclusive and equitable development practices across the retail network

Drive Business Impact & Partnerships:

Translate business priorities into targeted capability-building strategies that elevate service, selling, and client experience

Deliver insight-driven reporting on learning effectiveness, talent health, and leadership strength

Partner cross-functionally to ensure programs are relevant, scalable, and operationally effective

Balance national strategy with localized execution to meet diverse market needs

Collaborate with Operations to ensure initiatives are practical and sustainable in-store

Advance Innovation & Operational Excellence:

Continuously refine learning and talent processes to drive efficiency, scalability, and impact

Identify opportunities to improve through data, insights, and program evaluation

Leverage technology to modernize learning experiences and increase accessibility

Manage Investment & External Partnerships:

Lead budget planning and resource allocation aligned to…