Director, Operational Resilience

Job Description

WHAT IS THE OPPORTUNITY?

The Enterprise Chief Controls Office (ECCO) is seeking a Director of Operational Resilience to lead enterprise-wide operational resilience and Business Continuity Management (BCM) programs across RBC's platforms. In this role, you will drive the strategic vision, long-term operational model, and program governance to elevate BCM quality, ensure business consistency, and establish RBC as best-in-class in organizational preparedness and response to disruptions.

You will work at the intersection of multiple platforms and business units, establishing standardized methodologies and embedding a culture of operational excellence while ensuring compliance with regulatory requirements.

WHAT WILL YOU DO?

• Develop, oversee, and drive the 1
  
  LOD Operational Resilience lifecycle program across all businesses and functions globally
• Own procedural documents and establish standardized methodologies, procedures, and execution expectations for Operational Resilience activities
• Monitor Operational Resilience outcomes across the Bank and serve as the expert advisor on resiliency requirements
• Lead cross-platform coordination and alignment of IT and Cyber Risk Management, Disaster Recovery, Third-Party Resilience, Process and Service Management, and Crisis Management
• Conduct complex impact, scenario, and resilience analyses, including Business Impact Modeling (BIM), Recovery Time Objective (RTU) validation, and severe-but-plausible scenario testing
• Support regulatory and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes
• Drive training and capability development initiatives to uplift 1
  
  LOD resilience maturity
• Prepare periodic reporting on Operational Resilience outcomes and performance metrics

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 12-15+ years of experience in Operational Resilience, Non-Financial Risk, or BCM within large, complex financial institutions, with direct accountability for 1
  
  LOD execution and capability uplift
• Demonstrated experience leading regulatory remediation and resilience uplift initiatives, translating regulatory expectations into practical, executable programs
• Proven capability in designing, embedding, and operating enterprise-wide resilience and BCM frameworks, including methodologies, procedures, standards, and execution models
• Strong understanding of global regulatory requirements related to Operational Resilience, BCM, disaster recovery, third-party resilience, and incident/crisis management
• Excellent executive-level communication skills with the ability to articulate complex resilience concepts to senior management, regulators, and cross-functional partners

Nice-to-have
:

• MBA, CRM, CPA, CIA, FRM, or CFA designation
• Experience establishing enterprise monitoring, reporting, and metrics (e.g., KRIs, resilience indicators)
• Proven ability to lead cross-platform and cross-business coordination within centralized teams and shared services
• Familiarity with Operational Resilience, BCM, and incident management tools and platforms

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions
• Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office
• Opportunities to influence strategic decisions at the enterprise level
• Flexible work/life balance options and a progressive, inclusive workplace culture

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