AI Solutions Program Manager
Job Description & How to Apply Below
Lead the transformation of customer contact at Bell as a Program Manager, highlighting Cloud Contact Center as a Service and advanced AI solutions. This role supports a hybrid model.
Bell is on the hunt for a dynamic Program Manager to drive the implementation of Google Cloud Contact Center AI and oversee legacy IVR system changes.
Your role will be vital in delivering cutting-edge AI-native optimization strategies while ensuring stakeholder engagement and operational alignment. Work collaboratively to drive measurable business results.
Key Responsibilities:
• Oversee CCaaS program management and execution
• Act as Epic Owner within Agile project structures
• Create a plan for Legacy IVR transition
• Collaborate on AI roadmap development
• Ensure alignment of deliverables with business objectives
Requirements:
• Degree in technology or business fields
• 8-10 years project management experience
• Deep experience with CCaaS
• Knowledge in Google CCAI tools
• Proven record in change management initiatives
Bring your expertise to Bell and revolutionize customer engagement through AI-driven contact solutions.
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