Manager, Office Operations

Overview

BDO is built on positive relationships with people and clients, delivering exceptional service and insight they can trust while fostering a people‑first culture that prioritizes personal and professional growth.

Manager, Office Operations (Greater Toronto Area). This replacement role involves travel across Toronto, Oakville, and Markham and includes the following responsibilities:

• Lead an administrative team of five Team Leads, and with the Manager, oversee 30+ staff across multiple offices.
• Hire, onboard, train, guide and coach team members.
• Manage administrative activities and office operations, aligning them with firm goals.
• Streamline processes across offices, implement best practices, and support all service lines to maximize efficiency.
• Collaborate with leaders to ensure effective client service delivery.
• Coordinate with service line leaders to provide efficient administrative solutions.
• Promote a positive work environment, teamwork, open communication, and high engagement.
• Handle facilities management, renovations, relocations, repairs, maintenance, and supplies.
• Monitor and evaluate office processes, identify improvements, and implement consistent practices across locations.
• Manage office expenses, review and approve supplier invoices.
• Participate in budget planning for office expenses.
• Serve as the central contact for internal communication within GTA offices.
• Organize and coordinate office events such as conferences and social gatherings.
• Maintain facilities and administrative etiquette standards for a top‑tier experience of employees and guests.
• Ensure compliance with regulatory, health and safety, and security requirements.

• Demonstrate BDO’s core values:
  Integrity, Respect, Collaboration.
• Understand team successes, challenges, and opportunities; be recognized as positive, professional, and collaborative.
• Identify, recommend, and focus on effective service delivery to clients.
• Active participation in creating an inclusive and engaging work environment that develops, retains, and attracts talent.
• Adopt digital tools and strategies to drive an innovative workplace.
• Continuously grow expertise through learning and professional development.

• 5+ years of proven exemplary leadership of an administrative team, preferably in a multi‑office environment.
• Experience in virtual leadership and cultivating team collaboration.
• Exceptional interpersonal skills with the ability to foster a positive, inclusive work environment and communicate at all levels.
• Proven experience as an Office Manager or similar role, overseeing operations across multiple offices.
• Proficient in MS Office, MS Teams, Excel; experience with Workday is an asset.
• Strong problem‑solving, analytical, and communication skills, both written and oral.
• Dedicated to providing exceptional client service with high attention to detail.
• Adaptability and leadership in a constantly changing business environment.
• Process improvement mindset focused on innovating ways of working and improving the end‑user experience.
• Ability to work in an agile environment.

Expected range: $75,000 – $113,000 annually.

• Competitive total cash compensation with performance‑based pay.
• Flexible benefits from day one and a market‑leading personal time‑off policy.
• Reimbursement for wellness initiatives.
• Support for personal goals outside the office and community impact opportunities.

We are committed to a workplace culture of respect, inclusion, and diversity. We celebrate differences among employees. If you require accommodation to complete the application process, please contact us.