Operations Manager at TELUS Health

Lead Payvider Operations with TELUS Health as an Operations Manager across Canada. This full-time role revolves around national contact center management and advanced operational strategies.

As an Operations Manager, you will oversee a national contact center with a team of 120-150 members, driving operational excellence through metrics like SLA and customer loyalty.

Your role demands leadership skills to mentor 7-10 Team Managers and a focus on integrating advanced technologies like AI to enhance support services in healthcare.

Key Responsibilities:

• Drive operational excellence meeting key metrics across the team

• Lead and develop Team Managers for high-performance culture

• Champion integration of automation and AI in operations

• Manage readiness for complex Payvider ecosystem frameworks

• Serve as the primary escalation anchor for operational issues

Requirements:

• 6+ years of operational or management experience

• 3+ years in a second-level leadership role

• Background in B2B technical support or customer care

• Proficiency in operational analytics and process mapping

• Excellent communication and negotiation skills

Elevate healthcare support through operational precision and cutting-edge technology integration at TELUS Health.
#J-18808-Ljbffr