Director, Program Operations

JOB CLASSIFICATION: Director, Program Operations

PROGRAM/DEPARTMENT: Program Operations

COMPANY: Skills for Change

HOURS: 35 hours per week, Hybrid (Monday to Friday with occasional evening/weekend hours)

CONTRACT TYPE: Indefinite

REPORTS TO: Vice President, Program Operations

START DATE: Immediately

Salary Range: $115,000

The Director, Program Operations is a senior leadership role responsible for the strategic and operational oversight of a diverse portfolio of programs and services across Skills for Change. Reporting to the Vice President, Program Operations, the Director ensures high-quality program delivery, drives innovation, strengthens performance and accountability, and supports organizational growth aligned with SfC’s strategic priorities.

The Director leads a broad portfolio that may include Employment Services, Newcomer Services, settlement programming, community-based initiatives, and emerging areas such as workforce innovation, AI upskilling, and equity-focused programs.

This role champions a client-centered, trauma-informed, and relational approach to service delivery while fostering collaboration, continuous improvement, and responsive programming that reflects evolving community needs and labour market trends.

• Provide leadership and oversight for a multi-program, multi-site portfolio, ensuring alignment with organizational strategy and priorities
• Lead the growth and advancement of key program areas through strategic implementation, excellence and innovation
• Establish and maintain frameworks for program quality, accountability, and consistent service delivery
• Foster integrated service models by strengthening cross-program collaboration and referral pathways
• Apply proactive risk management to identify, assess, and mitigate operational and program risks
• Lead change management initiatives to support organizational transformation and innovation
• Serve as an escalation point for complex operational and site-level issues

• Oversee program implementation, monitoring, and evaluation to ensure strong outcomes and impact
• Leverage data systems to support performance tracking, reporting, and continuous improvement
• Analyze program results (monthly, quarterly, annual) and identify trends, risks, and opportunities
• Ensure programs are responsive to client needs, community realities, and labour market demands
• Advance integrated service delivery models across employment, settlement, and related programs

• Lead and support the development of funding proposals in collaboration with program design teams
• Identify and pursue new funding opportunities aligned with organizational priorities
• Stay informed of sector trends, policy changes, and emerging program models
• Build strategic partnerships with community agencies, employers, and stakeholders
• Support annual program planning, including evaluation of outcomes and identification of growth opportunities

• Develop and oversee program budgets, ensuring fiscal accountability and compliance
• Participate in organizational budget planning and resource allocation
• Lead development of program work plans and business plans
• Prepare financial and program performance reports for senior leadership and funders
• Contribute to senior management discussions and organizational planning
• Lead, coach, and develop a multi-level team including senior managers, managers, and frontline staff
• Build a high-performing, inclusive, and accountable team culture
• Set performance objectives, conduct reviews, and support ongoing staff development
• Foster a positive, equitable, and anti-racist workplace environment
• Support staff through change, ensuring readiness for evolving programs and priorities
• Ensure compliance with organizational policies and, where applicable, collective agreements

• Represent Skills for Change in sector forums, community meetings, and partnerships
• Build and maintain relationships with external stakeholders and funders
• Promote the organization’s impact, programs, and strategic…