Box Office Supervisor

Job Summary

Location:

Toronto, Ont.

Division:
Ticketmaster NA – Support & Operations

Line Manager:
Box Office Manager

Contract

Terms:

Casual/Seasonal, Part-Time; must be available to work evenings, weekends and holidays.

Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Toronto, Ont. This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.

• Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc.
• Assist with implementation of Box Office policies and procedures
• Supervise and run various local box offices as deemed needed by the Box Office Manager
• Maintain a positive and proactive approach to ticketing activities and a strong commitment to superior customer service
• Cash control, balancing and related administrative functions
• Monitoring staff performance to ensure high levels of customer service are being maintained
• Dealing with and resolving customer service issues relating to Box Office operations
• Ticket processing and in-person ticket sales
• Process in house ticketing requests
• Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events

• Minimum of 1-2 years’ experience in a sales and/or customer service oriented role
• Strong verbal and written communication skills
• Go-getter with the ability to work under pressure and with minimal supervision
• General office and cash experience are preferred
• Basic foundation and understanding of event ticketing
• Experience dealing with customer service escalations
• Must be detail-oriented with the ability to multi-task and juggle competing priorities
• Knowledge of or familiarity working with a POS system
• Ability to accommodate an extremely flexible and fluid work schedule
• Must be available weekends, evenings and holidays!

• Communication – Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
• Results-Oriented – Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.
• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessi Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.