More jobs:
Job Description & How to Apply Below
You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement. Current work authorization for Canada is required for all openings. This role is located at 483 Bay Street in Toronto until late 2026, after which it will move to 3 Robert Speck Parkway, Mississauga.
What You’ll Do
The Manager, Content Supply Chain Optimization plays a central role in modernizing and accelerating the flow of marketing content across the organization. You will oversee the content supply chain—including intake, workflow, production, translation, and distribution—while optimizing systems, processes, and technology.
Key Responsibilities
Lead and develop a high‑performing Marketing Production/Operations team.
Lead and coach staff through weekly one‑to‑one sessions, group meetings, personalized development plans, and annual goal setting that aligns with broader business objectives.
Balance team capacity by understanding the status and prioritization of all projects.
Participate in project planning to forecast capacity requirements and plan accordingly.
Cultivate a business‑focused, results‑driven culture that rewards experimentation, continuous learning, and successful delivery of projects.
Build and maintain close relationships with stakeholders across the business and cultivate a problem‑solver culture to help business lines reach their goals.
Manage performance cycles for team members, ensuring accountability and coaching.
Manage marketing resources to optimize end‑to‑end content supply‑chain delivery.
Maintain documented frameworks covering intake, scoping, prioritization, creation, translation, quality assurance, compliance review, and distribution.
Define and maintain Service Level Agreements for key processes and projects with stakeholders such as Design, Translation, and Compliance.
Ensure processes for managing the content lifecycle, including removal and updating of expiring content across all channels.
Facilitate regular meetings with other groups to align on priorities and ensure high‑velocity project delivery.
Provide constant communication to stakeholders keeping them up‑to‑date on delivery and prioritization.
Lead planning, managing, and optimizing the use of resources within the marketing department.
Own the ongoing planning process and roadmap related to workflow, automation, and content supply chain.
Conduct regular reviews to identify and fix bottlenecks by optimizing people, process, and technology.
Participate in annual business planning and quarterly forecasting.
Act as business owner for workflow technology and related tools.
Build and maintain relationships with marketing, technology teams and external partners to continuously update the technology roadmap.
Oversee implementation and integration of content workflows.
Ensure seamless integration of technologies to enable efficient workflow, scalability, and content velocity.
Maintain detailed technical documentation outlining integration points, data flows, access matrix, and risk controls.
Own and manage risk and controls assessment processes.
Develop vendor management strategy, evaluate third‑party vendors or agencies, and hold them accountable to service delivery standards.
Determine the need to outsource to third‑party vendors or agencies.
Own the vendor selection process in partnership with stakeholders.
Develop performance metrics to assess vendor performance.
Monitor third‑party vendor performance.
Ensure risk management procedures and controls are in place.
What You’ll Bring
Ability to think creatively and strategically by creating short‑ and long‑term plans.
Demonstrate an innovative, collaborative and proactive approach.
Proven leadership experience with a focus on developing and leveraging the capabilities of a high‑performing team.
Project management skills, strong organization, and the ability to quickly pivot and manage changing priorities.
Enthusiasm for technology, generative AI, automation, and the ability to balance vision with execution.
Ability to communicate clearly, persuasively, and diplomatically to a wide range of audiences.
Qualifications
5+ years’ marketing operations…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×