Associate Director and Team Lead, Commercial Asset Management

Associate Director and Team Lead, Commercial Asset Management

Toronto, ON, Canada

Posted Wednesday, July 1, 2026 | Expires Saturday, July 11, 2026

Full-time

$90,000-$120,000

Hours of Work: 8:30 a.m. – 5:00 p.m.

Office

Location:

16.3 Toronto, ON

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package including base salary, bonus, benefits, and career advancement opportunities.

* Eligibility for benefits is dependent on terms of employment.

The Associate Director & Team Lead will oversee and guide a team of Commercial Analysts to achieve departmental Key Performance Indicators, ensuring all service levels are met and day‑to‑day operations are delivered at the highest quality in accordance with company policies and procedures. The role engages key stakeholders such as commercial borrowers, investors, mortgage insurers, property insurers, and internal departments, driving improvements in customer and investor experience and supporting strategic objectives.

• Oversee departmental targets for collection and review of annual financial information, rent rolls, and operating statements from borrowers.
• Manage commercial analysts’ cash flows and support sound risk mitigation decisions.
• Provide strategic leadership and decision‑making to meet goals.
• Build a high‑performance environment, implementing a people strategy that attracts, retains, develops, and motivates team members.
• Apply knowledge of commercial lending, underwriting, and core loan documentation, with CMHC expertise to guide the team in post‑closing requirements.
• Oversee post‑funding requests for commercial real‑estate security and amendments.
• Demonstrate strong leadership to build and maintain a high‑performing team.
• Foster a positive culture for staff growth, performance, and development.
• Coach and develop staff, introducing new skills and expanding existing knowledge.
• Ensure all mortgage servicing transactions and activities meet stated service levels internally and externally.
• Conduct quality reviews of day‑to‑day staff activities.
• Handle all escalations and perform root‑cause analysis.
• Manage loan monitoring due diligence in a timely fashion, per CMHC and investor requirements.
• Provide documents and reports to investors to satisfy servicing agreements.
• Ensure internal policies align with prudent servicing and investor audit requirements.
• Drive continuous improvement of processes and system utilization to increase output and reduce unit costs.
• Lead to achieve long‑term optimal operational results.
• Complete special projects assigned by the Assistant Vice President (AVP), Commercial Asset Management.
• Execute initiatives promptly and effectively.
• Participate in recruitment, screening resumes, and conducting interviews.
• Conduct annual performance reviews and set performance goals.
• Collaborate with the Senior Manager on departmental enhancements and efficiencies.

• Proven organizational and multi‑tasking abilities.
• Strong interpersonal and communication skills.
• Managerial and coaching skills.
• Results‑driven focus on achieving goals and delivering outcomes.
• Commitment to team engagement and a collaborative work environment.
• Strong attention to detail and accuracy.
• Knowledge of people‑management principles and practices.
• Bilingualism (French) is an asset.

• A bachelor’s degree or equivalent work experience.
• 5‑7 years of experience in the financial industry, including commercial mortgages.
• Preferred experience.

• Client focus
• Team engagement
• Results orientation

• High‑volume periods with tight timelines.
• Long periods of stationary position/sitting.
• Prolonged periods of repetitive movement (e.g., keyboard and mouse use).
• Long periods of computer screen viewing.
• Multi‑tasking may include speaking to customers on the telephone while accessing information on a computer program.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation, and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at ac should you need an accommodation at any point in the recruitment process.

Artificial Intelligence is not used in our recruitment or hiring process for this role.