Sr. Director Platform Services

As the Senior Director, Platform Services, you will lead and shape the technology operations that underpin CIBC’s business. You will oversee mid‑sized teams responsible for the ongoing operation and implementation of critical lending, deposit, insurance, and payments applications and infrastructure, ensuring operational stability and excellence.

Your strategic vision will guide long‑term planning and execution, including modernizing processes and deploying technology solutions efficiently.

You will manage the financials of this team with a business‑owner lens and champion automation, AI, and 7x24 scale to ensure robust observability, controls, and application resiliency across all environments—from test to production.

Building strong relationships with internal and external partners is key, as is managing communications during high‑stress situations.

• Leadership & People Management – Lead, motivate, and develop teams by setting operational objectives, coaching, and fostering a positive, high‑performance environment aligned with CIBC’s values.
• Production Support Oversight – Direct the ongoing operation and implementation of production applications and infrastructure, ensuring compliance with service standards and operational stability.
• Strategic Planning & Execution – Develop and execute long‑term strategies for Production Support, present to senior management, and drive initiatives to automate and optimize processes.
• Project & Program Management – Oversee large annual budgets, resource allocation, and execution for technology‑related projects and programs, ensuring timely deployment of solutions.
• Business Operations & Process Improvement – Sponsor and lead operational and process improvement initiatives, owning end‑to‑end efficiency and cost of processes while ensuring robust governance.
• Stakeholder & Relationship Management – Build and maintain strong relationships with partners across the organization, influence and align multiple stakeholders, and manage communications during crisis situations.
• Risk, Compliance & Governance – Ensure compliance with regulatory, governance, and audit requirements, managing risk assessments and operational alternatives.
• Innovation & Continuous Improvement – Identify and implement opportunities for automation and technical innovation, driving process improvements to enhance service delivery.

• 10+ years of experience in production support and technology operations, including leadership roles.
• Proven expertise in Dev Sec Ops , Site Reliability Engineering, and CI/CD; experience building and managing pipelines to support operational excellence.
• Strong knowledge of cloud and data operations, especially Azure, Red Hat Open Shift, and Service Mesh; experience managing data engineering teams and production data pipelines.
• Strategic thinker capable of developing and executing long‑term strategies that align with business goals.
• Skilled stakeholder manager who can build relationships and influence partners across the organization and navigate high‑pressure situations.
• Deep industry knowledge of banking or capital markets technology and regulatory environments.
• Financially savvy with experience managing large budgets and delivering cost‑effective solutions.
• Values that align with CIBC’s – trust, teamwork, and accountability – and the ability to bring your real self to work.

Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and Moment Makers social recognition program. You also enjoy a paid Purpose Day for personal growth and development. Subject to plan and program terms and conditions.

Location:

Toronto – 81 Bay, 22nd Floor.

Employment type:

regular. Weekly hours: 37.5.

CIBC is committed to creating an inclusive environment. We provide an accessible candidate experience and accommodate applicants with disabilities. All candidates must be legally eligible to work in the location indicated.