Production Manager - Excellence Auto Collision - Midwest Job Toronto area,Ontario Canada,Management

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Position
:
Production Manager
Dealership
:
Excellence Auto Collision - Midwest
Location
:
Toronto,ON
Classification
:
Full Time, Immediate Hire
Salary: $50,000-$65,000 Annually

Excellence Auto Collision - Midwest is proud to be part of the ACX Collision Centres family and a division of Auto Canada. Auto Canada is the largest Canadian-owned and publicly traded automotive dealer group operating in Canada. We are innovative, data-driven, and our commitment to our Team Members, customers, and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

As an Production Manager, you will play a crucial role in terms of the customer experience by facilitating the completion of work required to reunite clients with repaired or restored vehicles. Leveraging your extensive knowledge of the vehicle repair process, you will manage the technical team and coordinate the flow of work within the Collision Center. This role is to improving profitability for the business and creating a positive work culture.

What drives your day-to-day?

(Plan, direct and control workflow within the collision centre to ensure repairs are completed on time while maximizing shop efficiency

Reduce comebacks by coaching/aiding technicians to practice exceptional workmanship

Monitor individual technician performance and set action plans to improve performance where required

Conduct effective meetings and one on ones with team members

Provide constructive coaching, feedback and communicate department goals and expectations in a manner that ensures team member success

Provide exceptional customer service to our valued clients

Manage professional relationships with both suppliers and clients

Manage vehicle movement within the departments and ensure that all client vehicles are organized and in the proper place within the collision centre and are tracked using the Management System

Understand the financial performance of the collision centre and address any operational concerns that could impact the success of the business

Ensure Autobody Repair Technicians and Refinishing Technicians are repairing vehicles consistent with OEM specifications

Mentor, coach, train and support the development of all associates in the collision centre

Provide leadership and support to ensure the team is successful in achieving goals and objectives

Ensure tools and equipment, including facility, are being serviced and maintained properly

Demonstrate and champion a healthy and safe work environment

What are the must-haves…

Experience as an Autobody Manager, Production Manager or Estimator

Post-Secondary education in a related discipline would be considered an asset

Must have previous experience being a leader and in building and mentoring a successful team

Strong understanding of collision centre and or dealership operational practices, budgeting and expense management

A detailed understanding of Service and Parts operations

Ability to be professional and deliver exceptional service to clients

Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills

A well-defined sense of diplomacy, including negotiation and conflict resolution skills

Strong organizational and time management skills

Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets

A person of high integrity who is trusted by others and consistently honors their commitments

Detail oriented, self-motivated and resourceful

Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful

Understanding of Provincial Safety code requirements for dealerships

Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)

Must possess a valid driver's license and a safe driving…