Senior Manager, Forward and Reverse Transportation

Headquartered in North York, ON, with employees in Canada, the US, China and India, New Age is an industry- leading manufacturer and distributor of premium home improvement solutions.

Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.

Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.

With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.

We are also proud to be the official jersey emblem partner of the New Orleans Pelicans and have forged strategic partnerships with USA Hockey and Habitat for Humanity. These partnerships reflect our passion for teamwork, excellence, and community involvement.

As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.

New Age Products is seeking a results-driven Senior Manager of Forward and Reverse Transportation to lead and optimize our end-to-end transportation network — spanning outbound final-mile delivery, reverse logistics, and claims management — across Canada and the United States. This role owns both forward network optimization and carrier strategy, as well as end-to-end resolution of complex, high-impact returns and claims exceptions, driving cost efficiency, scalability, operational compliance, and a superior customer experience.

The ideal candidate brings strong analytical capability, senior leadership experience, and deep expertise in residential final-mile delivery models — including pallet-based pricing, dimensional rating, and Czar Lite rate structures — alongside proven command of reverse logistics and claims operations. A critical component of this role is the ability to analyze complex data sets, identify trends, and translate findings into clear, executive-ready insights, including regular presentations to the COO and senior leadership.

This individual will leverage AI tools and modern analytics platforms to build automated dashboards, surface patterns, and drive continuous improvement across both forward and reverse transportation flows.

• Develop and execute end-to-end (forward and reverse) transportation strategies to improve cost, service levels, and scalability.
• Design and continuously optimize the final-mile delivery and reverse logistics networks across North America.
• Identify opportunities for carrier consolidation, expansion, and mode optimization.
• Lead carrier sourcing initiatives, including RFP development, evaluation, and selection.
• Negotiate competitive rate structures and service agreements with transportation partners.
• Manage and strengthen relationships with 3PLs and final-mile carriers to ensure consistent service performance across forward and reverse flows.
• Monitor carrier KPIs and drive accountability through structured performance reviews.

• Oversee daily outbound transportation operations, ensuring seamless execution of order routing and shipping logic.
• Ensure adherence to delivery SLAs, service expectations, and customer experience standards.
• Partner cross-functionally with Warehousing, Customer Service, and Planning teams to resolve operational challenges.

• Own end-to-end resolution of operational exceptions across returns, ensuring timely and cost-effective outcomes.
• Oversee returns processing, disposition, and recovery strategies.
• Partner with distribution centers and carriers to optimize reverse logistics flow.
• Dri…