Hybrid Director of Product Operations

Join Fidelity in Toronto as a Director of Product Operations and Enablement with a flexible hybrid work model. Lead initiatives that enhance product strategies and client experiences.

In this leadership role, you will coordinate product operations and training initiatives, striving to meet client expectations while implementing effective support programs. Your ability to manage teams and collaborate with business units will be crucial as you aim for operational excellence, ensuring Fidelity continues to innovate and lead in financial services.

Key Responsibilities:

• Develop and execute product operations business plan

• Manage cross-functional collaboration with Fidelity teams

• Oversee the creation of training aligned to client needs

• Identify and mitigate risks within processes

• Enhance client engagement and adoption strategies

Requirements:

• 5-7+ years in financial services industries

• Expertise in managing product rollouts and user workshops

• Strong people management and coaching abilities

• Knowledge of Canadian brokerage operations

• Exceptional organization and influencing skills

Make a significant impact on Fidelity's operations and client capabilities as a leader in this vital role.
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