Chief Operating Officer; COO

About the Company

Our client is a large nonprofit organization. They are looking for a Chief Operating Officer (COO) to join their team.

• Lead operations for a mission‑driven organization making a meaningful community impact
• Opportunity to shape strategy and scale programs
• Collaborative leadership environment
• Hybrid work environment

• Partner with the CEO to develop and implement organizational strategy and annual operating plans
• Provide leadership across departments to ensure alignment with mission, goals, and impact objectives
• Lead cross‑functional collaboration and continuous improvement initiatives
• Act as a strategic advisor to the CEO and Board on operational and financial matters
• Support governance through reporting, policy development, and risk oversight

• Responsible for an organization budget of $12 million
• Oversee all financial operations, including budgeting, forecasting, reporting, and audits
• Ensure strong internal controls, compliance with CRA and Ontario nonprofit regulations, and stewardship of funds
• Monitor organizational financial health and provide insights for decision‑making
• Lead financial planning for seasonal workforce scaling and program expansion
• Supervise finance staff or external partners (e.g., auditors, accountants)

• Lead day‑to‑day operations to ensure efficiency, safety, and quality across all sites
• Oversee facilities management, including maintenance, capital planning, and regulatory compliance
• Support operational readiness for seasonal ramp‑up (staffing, logistics, infrastructure)
• Implement systems and processes that improve productivity and service delivery
• Manage vendor relationships and contracts

• Oversee IT infrastructure, data systems, and cybersecurity practices
• Ensure technology supports organizational needs, including program delivery and reporting
• Lead digital transformation initiatives where appropriate
• Ensure data integrity, privacy compliance, and effective reporting systems

• Provide executive oversight to program and client service delivery teams
• Ensure programs are effective, equitable, and aligned with mission impact goals
• Monitor program outcomes, KPIs, and continuous improvement efforts
• Support development of new programs or expansion opportunities
• Promote a client‑centered, inclusive service culture

• Lead the development, implementation, and continuous improvement of the organization’s enterprise risk management framework
• Identify, assess, and mitigate operational, financial, strategic, reputational, and safety risks across all functions
• Ensure compliance with applicable federal, provincial, and municipal regulations, as well as funder requirements and accreditation standards
• Develop and maintain business continuity and emergency response plans, with particular attention to seasonal scaling of operations
• Partner with program leaders to ensure appropriate risk controls are embedded in client services and program delivery
• Monitor risk indicators and provide regular reporting to the CEO and Board
• Foster a culture of risk awareness, accountability, and proactive issue identification across the organization
• Manage insurance coverage and claims processes in coordination with external advisors

• In collaboration with the Chief People Officer, lead, mentor, and develop a diverse team of leaders and staff while supporting Human Resources initiatives related to workforce planning, including seasonal staffing requirements
• Foster a collaborative, mission‑driven organizational culture
• Promote staff engagement, accountability, and performance excellence

• Bachelor’s degree in business administration, nonprofit management, or a related field (Master’s preferred)
• Experience in a charitable organization reliant on fund development and working with large budgets
• 8–12+ years of senior leadership experience, preferably in the nonprofit or public sector
• Demonstrated experience overseeing finance, information technology, operations,…