Office Manager

Focused leadership. Efficient operations. Inspired people. At BELFOR
, we restore more than buildings—we restore peace of mind. As a global leader in property restoration for over 70 years, we help people recover from the unexpected.

As the Office Manager at BELFOR
, you’ll play a pivotal role in driving the efficiency and success of our local operations. This position combines leadership, administration, financial coordination and people management to ensure our team thrives in a professional, organized, and positive environment. You will oversee daily office operations, manage Accounts Payable processes including invoice tracking, vendor communications, and timely payments, support Human Resources functions, and act as the go-to resource for staff and management alike.

Your leadership will directly contribute to a smooth-running office, accurate financial operations, a motivated team, and the achievement of organizational goals.

• Oversee day-to-day office operations, ensuring compliance with BELFOR policies, local regulations, and health & safety standards.
• Lead and support Office Coordinators, Administrators, and Project Manager Assistants.
• Manage scheduling, vacation approvals, and workload distribution for direct reports.
• Partner with HR to support recruitment, onboarding, training, and performance management.
• Address employee concerns, manage conflict resolution, and administer disciplinary actions as needed.
• Develop annual project plans, budgets, and workflow processes.
• Conduct regular meetings to align teams with goals and departmental updates.
• Manage accounts payable processes, including invoice review, coding, approvals, and timely payment processing.
• Reconcile vendor statements and resolve discrepancies in a timely manner.
• Maintain accurate financial records and ensure compliance with company policies and audit requirements.
• Oversee payroll, invoicing, and payment follow-ups.
• Prepare reports, analyze office performance, and recommend improvements.
• Ensure high standards of customer service and reception coverage.
• Maintain accurate training records and ensure compliance with company requirements.
• Support safety initiatives and ensure employee awareness of policies.
• Perform other reasonable duties as assigned.

• High School Diploma or GED.
• Proven leadership and team management experience.
• Strong proficiency with Microsoft Office Suite and Google Suite.
• Excellent written and verbal communication skills with professionalism.
• Strong organizational skills with the ability to multitask and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively.
• High attention to detail and commitment to safeguarding property and information.

• 3+ years of experience in an office management or administrative role.
• Previous experience in the restoration industry.

• Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on-call, or outside normal working hours;
• Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy; and
• Periodic travel may be required.

• Competitive compensation package;
• Comprehensive health, dental, and vision benefits;
• Company phone and laptop provided;
• Paid vacation and RRSP matching program;
• Employee and Family Assistance Program (EFAP); and
• Leadership development and industry-specific training and support.

• Comprehension of BELFOR internal processes, procedures and systems; and
• Attend all BELFOR-sponsored training courses as required.
• Personal Development Support: BELFOR encourages continual growth and supports
• employees’ professional development through educational opportunities, certifications, and skills
• enhancement, ensuring our team stays current with industry trends and best practices.

BELFOR is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster-related damage. We’re dedicated to restoring properties and rebuilding lives. Join a team that…