Manager, Workforce Optimization

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:Non-Union
Number of vacancies:1
New or Replacement:Replacement
Site:Princess Margaret Cancer Centre
Department:Workforce Optimization
Salary
: $103,136 to $153,136 per annum
Reports to:Senior Manager,Workforce Optimization
Hours:37.5 hours per week
Status:Permanent Full-Time
Shifts
:
Monday to Friday
Closing Date:July 14, 2026

As a key leader within the People & Culture portfolio, the Manager, Workforce Optimization will play a pivotal role in the successful transformation of UHN’s scheduling operatimization model and sustainability plan.

The Manager, Workforce Optimization will lead a team of analysts to work closely with internal stakeholders, units, and departments to engage, measure and implement optimized master rotations and scheduling templates across UHN.

• Design and implement a future-state scheduling operating model
• Redesign scheduling processes to align with system capabilities, collective agreements, and operational needs.
• Develop and maintain process documentation, SOPs, and training materials to support sustainability.
• Prioritize unit selection for optimization in alignment with financial targets, resource alignment and project goals

• Develop and lead a team of master rotation specialists responsible for designing optimized master schedules.
• Assess current scheduling practices across hospital units to identify opportunities for redesign.
• Prioritize units for master schedule redesign based on operational needs and readiness.
• Oversee the planning and sequencing of master rotation redesigns across the organization.
• Engage clinical and operational stakeholders to ensure alignment with unit-specific requirements and collective agreements.
• Provide implementation support to ensure smooth adoption of new master schedules.
• Ensure redesigned schedules promote safe, efficient, and sustainable staffing models.

• Support leaders and staff through the transition to new scheduling processes and tools, ensuring a positive user experience.
• Act as a liaison between stakeholder teams including members of People & Culture, clinical operations, IT, and finance to ensure alignment and effective communication.
• Promote a culture of continuous improvement and innovation in scheduling practices.

• Provide guidance, support and leadership to foster teamwork and collaboration to a team of scheduling specialists, analysts, or project resources as required.
• Promote and champion a culture of excellence, inclusivity, and collaboration, supporting an environment of continuous high performance.

• Bachelor’s degree required (e.g., Health Administration, Business, Engineering, Human Resources, or related field).
• Minimum 5 years of progressive experience in healthcare operations, workforce management, or scheduling transformation.
• At least 2 years of experience implementing or configuring scheduling systems in a unionized healthcare environment.
• Strong communication, facilitation, and stakeholder engagement skills. Proven ability to lead change in complex, multi-stakeholder environments.
• Demonstrated experience in process…