Senior Manager in Banking Operations
Job Description & How to Apply Below
Join RBC as a Senior Manager in the Personal Banking Operations Centre in Toronto. Spearhead initiatives that enhance client services and boost operational efficiency.
In this pivotal role, you will guide the operations team towards achieving superior performance while collaborating with the Senior Management Team on strategic directives. Your expertise will drive continuous improvement in service delivery and employee engagement through actionable insights derived from data analysis. You’ll partner across various departments to ensure the highest operational standards.
Key Responsibilities:
• Partner with SMT to formulate operational strategies
• Enhance service levels through focused initiatives
• Analyze performance metrics for actionable insights
• Manage relationships with National Office and HR departments
• Lead implementation of service enhancement initiatives
Requirements:
• Minimum 5 years leading teams or projects
• Expertise in Canadian Banking Operations
• Strong strategic and project management skills
• Advanced analytics capabilities for data-driven decisions
• Experience with MS Office applications
Empower the future of banking operations at RBC in Toronto by leveraging your leadership and analytical skills.
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Position Requirements
10+ Years
work experience
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