Cleaning Crew Lead & Quality Supervisor

Your role leads a team of 2‑4 cleaners, managing specific building accounts and representing Northern Facilities Group to clients.

What You’ll Do

Lead and supervise a team of 2-4 cleaners on assigned buildings

Execute cleaning work to quality standards

Manage building-specific preferences and client relationships

Conduct quality checks after each cleaning

Train and coach your team on techniques

Handle basic equipment maintenance and supply management

Communicate with clients about issues or special requests

Track time, attendance, and crew metrics

Represent NFG professionally to clients

What We’re Looking For

2-3+ years commercial or residential cleaning experience

Leadership or supervisor experience

Strong attention to detail and quality standards

Reliable and professional

Able to train and motivate a small team

Comfortable with technology (CRM, photo uploads)

Reliable vehicle, willingness to travel between locations

Performance Bonus:
Based on client satisfaction and team productivity

Benefits:
Health coverage, paid time off, equipment provided

Potential:
Move into Area Manager role

Success Metrics (Monthly)

100% on‑time job completions

Zero missed appointments

Client satisfaction: 4.5+/5

Quality inspection pass rate: 98%+

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