Leader, Operational Resilience

Who We Are

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification, and industry‑leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with the government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

The Leader, Operational Resilience & Critical Services Oversight is a senior second‑line risk leadership role reporting to the Head, Enterprise Risk Management. This role leads Interac’s Operational Resilience pillar within Enterprise Risk Management (ERM), providing independent oversight and challenge across business continuity management, incident and crisis management, resilience testing, scenario planning, and issue management.

As a designated Prominent Payment System under the Bank of Canada, Interac operates within a highly regulated environment. This role plays a critical part in supporting Interac’s ability to continue delivering critical payment services through disruption, recover within defined impact tolerances, and meet evolving regulatory expectations.

You will partner closely with business leaders, technology, operations, product, legal, compliance, and regulatory stakeholders while leading a team accountable for second‑line resilience oversight across the enterprise.

• Own and maintain Interac’s second‑line Operational Resilience Framework, including minimum expectations for critical services, impact tolerances, continuity readiness, incident escalation, resilience testing, and evidence quality.
• Align the framework to Interac’s ERM framework, risk appetite, Bank of Canada PPS expectations, PFMI Principle 17, and RPAA/RPAR obligations.
• Provide independent challenge where framework implementation, ownership, evidence, or remediation is insufficient.
• Report material resilience gaps, trends, and residual risks through ERM governance and Board committee reporting.

• Oversee BCM for critical payment services and enterprise functions, including business impact analysis, continuity plans, recovery objectives, and plan testing.
• Challenge whether continuity plans support timely recovery of operations and fulfilment of obligations during wide‑scale or major disruption.
• Assess whether BCM evidence supports defined impact tolerances, service priorities, dependencies, accountable owners, and remediation plans.
• Track BCM gaps, overdue actions, and accepted risks through ERM issue management and governance reporting.

• Oversee the enterprise incident and crisis management model from a second‑line risk perspective, including severity assessment, escalation, governance, decision rights, and lessons learned.
• Challenge whether incidents are assessed, escalated, managed, reviewed, and remediated in line with PPS expectations and PFMI Principle 17.
• Monitor incident themes, recurring control weaknesses, crisis readiness gaps, and overdue remediation actions.
• Prepare escalation and governance reporting where incidents or crisis readiness gaps may affect critical service continuity, regulatory expectations, or risk appetite.

• Oversee scenario planning, tabletop exercises, and resilience testing for critical services and material enterprise dependencies.
• Ensure scenarios are plausible, risk‑based, proportionate, and designed to test recovery, decision‑making, communications, escalation, and governance.
• Confirm that test outcomes are documented, reviewed, assigned owners, and tracked through remediation to closure.
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