Manager and Team Lead, Third Party Residential Underwriting-NBBP

Manager & Team Lead, Third Party Residential Underwriting-NBBP

Reporting To:
Assistant Vice President, Third Party Residential Underwriting-NBBP

Full Time

Posting Date:
July 16, 2026

Closing Date:
July 31, 2026

Salary Range: $85,000 - $115,000

Hours Of Work: 8:30 a.m. – 5:00 p.m.

Grade: 16.7

Office

Location:

Toronto, ON

• Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities.
• Eligibility for benefits is dependent on the terms of employment.

The Third Party Residential Underwriting Division, as a Division of First National Financial, provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel. Reporting to the Assistant Vice President, Third Party Residential Underwriting-NBBP, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage Funders in meeting the goals of the Third-Party Residential Underwriting Division.

Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines. The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.

• Establish and maintain positive relationships with mortgage brokers to build loyalty to the Company.
• Maintain positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors.
• Generate new business opportunities through existing referral sources to help achieve company sales targets.
• Make lending decisions within established limits while ensuring adherence to policies and guidelines.
• Complete management reporting as required.
• Stay current with latest industry knowledge, competition, and market trends.
• Manage the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow.
• Manage the performance of team members through ongoing feedback and coaching.
• Establish performance and work standards.
• Recruit, interview, hire, and onboard new employees as required.
• Provide coaching, training, support, and development to team members.
• Lead team meetings.
• Conduct annual performance reviews.
• Adhere to policies/procedures to ensure AML requirements are met, when applicable.

• Post-secondary education and/or equivalent work experience preferred.
• 3-5 years previous mortgage underwriting experience required.
• 2 or more years people management experience.
• Completion of Mortgage Agent Course.
• Demonstrated ability to:
  • Analyze information and make confident decisions.
  • Build client/customer relationships.
  • Create a team environment.
  • Give constructive feedback.
  • Lead and motivate others.
  • Set and communicate goals.
  • People management skills – coaching, feedback, development of individuals and teams.
  • Ability to build and maintain positive relationships.
  • Strong aptitude for service excellence.
  • Ability to manage and resolve conflict.
  • Strong communication skills – both written and verbal.
  • Fluency in written and spoken English required.
  • Strong analytical skills.
  • Organizational and time management skills.
  • Positive team player with desire and ability to mentor others.
  • Effective problem solving and decision‑making skills.
  • Full competence in working with basic PC software and working knowledge of the suite of Microsoft Office products.
  • Ability to manage pressure in an environment of high volume processing with tight turnaround times.

• Office environment.
• Periods of high volume with tight timelines.
• Long periods of stationary position/sitting.
• Prolonged periods of repetitive movement (i.e., using a keyboard and mouse).
• Long periods of time in viewing a computer screen.
• Multi‑tasking may include speaking to customers on a telephone call while looking up information on a computer program.

• Competitive Compensation.
• Comp…