Manager, Workplace Ambassador Program

Lead the Workplace Ambassador Program in Toronto, Ontario with a focus on strategic leadership and operational excellence. Drive colleague satisfaction while managing service delivery at various locations.

As the Manager of Workplace Ambassador Services, you will oversee a dedicated team in a pivotal role to enhance workplace experiences. This position involves engaging with cross-functional stakeholders and continual program evolution to meet colleague and business needs. You will establish performance standards while fostering a culture of service excellence and accountability among your team.

Key Responsibilities:

• Manage operational model of Workplace Ambassador services

• Establish and evolve service standards and performance expectations

• Lead, coach, and develop a high-performing team

• Serve as primary relationship manager for key stakeholders

• Monitor service metrics for continuous improvement

Requirements:

• Undergraduate degree in Business, Hospitality, or related field

• 7+ years in workplace services or operations

• 3+ years of people leadership experience

• Strong communication and stakeholder management skills

• Advanced proficiency in Microsoft Office Suite

Enhance workplace engagement and foster a positive community through exceptional leadership in Toronto's Workplace Ambassador Program.
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