Workplace Ambassador Team Manager

Lead and inspire the Workplace Ambassador team with TD in Toronto, Ontario. This managerial role focuses on service excellence, operational consistency, and enhancing colleague satisfaction across multiple locations.

As the Team Manager for Workplace Ambassador Services, you will guide a dynamic team, ensuring a best-in-class experience for all colleagues. This role blends leadership, operational expertise, and relationship management to meet evolving business needs effectively. You'll coach and develop team members while overseeing recruitment, onboarding, and performance management to foster a culture of collaboration.

Key Responsibilities:

• Lead a high-performing team of Workplace Ambassadors

• Conduct performance management and career development activities

• Support recruitment and workforce planning efforts

• Ensure consistent service standards through inspections

• Monitor and enhance operational efficiency and colleague experience

Requirements:

• Post-secondary education in relevant fields or equivalent

• 5+ years in workplace services or related fields

• 2+ years of people leadership experience

• Strong coaching and problem-solving skills

• Proficiency in Microsoft Office and workplace technologies

Drive exceptional workplace experiences as the Team Manager at TD in Toronto, ensuring service excellence and operational readiness.
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