Vice President of Operations at EQ Bank

Elevate your banking expertise with EQ Bank as the Vice President of Operations for Personal Banking. Lead strategic initiatives, operational excellence, and transformative growth within a progressive, hybrid work environment.

In this executive role, you will collaborate closely with the Personal Banking Leadership Team and manage the operational framework essential for scalable growth and exceptional customer experiences. Your responsibilities will encompass overseeing contact center operations and aligning business strategies with performance metrics, ensuring regulatory compliance and effective governance across the portfolio.

Key Responsibilities:

• Define and execute the overall business strategy with senior leaders

• Oversee operational performance through KPIs and service metrics

• Drive continuous improvements in customer experience and efficiency

• Establish effective governance for decision-making

• Lead a high-performing team fostering innovation and accountability

Requirements:

• 15+ years of leadership experience in financial services

• Proven track record in large-scale operations and transformation

• MBA or advanced degree preferred

• Strong ability to influence executive leadership decisions

• Experience with regulatory frameworks and cross-functional programs

Utilize your leadership skills in driving operational excellence and fostering a customer-centric approach at EQ Bank.
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