Manager, Governance

Background

The Condominium Authority of Ontario (CAO) is a modern, digital-first organization serving Ontario's rapidly evolving condominium sector through information, education, and dispute resolution services.

As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact, the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.

We are a collaborative, high-performing team that values innovation, accountability, continuous improvement, and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact, work closely with leadership, and contribute to an organization where ideas are welcomed and acted upon.

We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven member Board of Directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

Our Vision:
Strong and vibrant condominium communities in Ontario.

Our Mission:
Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

Corporate Values:
Innovation, trust, teamwork, value for money, integrity, fairness

Team Values:
Respect, trust, diversity, collaboration, leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Toronto’s Financial District.

Reporting to the CEO & Registrar, the Manager, Governance provides strategic leadership and support on board and corporate governance, enterprise risk, and compliance. This role requires deep expertise in governance practices, enterprise risk management and compliance. The role serves as a central resource in strengthening the CAO’s governance framework, enhancing the effectiveness of the Board and its committees, and supporting the productivity and strategic priorities of the CEO & Registrar’s office.

The role works closely with the CEO, executive leadership team members, and the Board.

• Develop and maintain governance frameworks, policies, and procedures to support a strong governance function and effective decision-making.
• Work directly with Committee Chairs, CEO & Executive Leadership Team (ELT) members to develop committee workplans and agendas, along with Board reporting, ensuring alignment with the Board's annual workplan and committee terms of reference.
• Serve as a trusted governance advisor to the Board Chair and Committee Chairs regarding governance processes, board effectiveness, governance risk, and adherence to board policies and procedures.
• Support the Board Chair in aligning Board and committee meeting cycles with the corporate calendar, ensuring time-sensitive matters are brought forward for decision.
• Provide strategic advice to the CEO & Registrar and Board on governance implications of emerging issues, organizational changes, regulatory developments, and strategic initiatives.
• Draft, review, and distribute board and committee meeting agendas and provide materials via the board portal (Diligent), ensuring timeliness, accuracy and confidentiality.
• Record and finalize detailed minutes of board and committee meetings, emphasizing governance and policy decisions.
• Track and report on the status of Board and committee decisions, directions, and action items, ensuring timely follow-through through the CEO& Registrar office.
• Provide guidance on corporate governance best practices and ensure policy compliance during board and committee meetings.
• Coordinate onboarding and offboarding of Directors, including governance and policy familiarization, and support ongoing director education aligned with Board needs.
• Manage annual director declarations (e.g., conflict of interest, code of conduct attestations) and coordinate the annual Board evaluation process, including follow-up action tracking.
• Lead planning and compliance for the Annual Members'…