Director, Performance Assurance Pearson

Join the Greater Toronto Airports Authority as the Director of Quality Standards and Performance Assurance. Enhance operational standards to ensure a safe and efficient passenger experience.

As the Director, you will lead the transformation of performance assurance practices at one of North America’s busiest airports. Your expertise will guide the establishment of performance metrics and the enhancement of operational governance. This role is critical in promoting accountability and continuous improvement across airport operations.

Key Responsibilities:

• Lead the governance of operational performance standards

• Transform performance assurance from reporting to active insights

• Build strategic partnerships for shared performance metrics

• Oversee performance governance forums for issue resolution

• Drive audits and compliance initiatives for operational efficiency

Requirements:

• Senior leadership experience in operational performance required

• Proven experience in leading performance standards and analytics

• Significant airport operations experience preferred

• Strong problem-solving and analytical skills essential

• Bachelor's degree in a related discipline; advanced degree considered an asset

Drive Toronto Pearson's commitment to operational excellence and customer care.
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