Associate Director, Operational Resilience & BCM - Governance

Job Description

The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1

LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1

LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization.

We are seeking an Associate Director of Operational Resilience & Business Continuity Management (BCM) to support enterprise-wide Operational Resilience and BCM programs and execution across RBC's platforms. In this role, you will work closely with the Director to execute quality assurance framework, support governance and procedure maintenance, and deliver training initiatives that strengthen BCM and operational resilience capabilities. You will partner with platform and business unit leaders to drive consistent BCM practices, support artifact quality improvements, and contribute to establishing RBC as best-in-class in organizational preparedness and response to disruptions.

This is an excellent opportunity to embed a culture of operational excellence and resilience while ensuring compliance with regulatory requirements and driving consistency across the organization.

• Own and manage Operational Resilience and Business Continuity Management procedures, governance, quality assurance, training, and enterprise control monitoring across all platforms
• Establish and maintain standardized BCM methodologies, procedures, and execution expectations, including version control of Business unit addendums aligned with BCRM Standards.
• Conduct sampling, defect tracking, and remediation of BCM artifacts to improve completeness, accuracy, and consistency and oversee a comprehensive Quality Assurance program
• Support the design and delivery of comprehensive BCM training programs for BCM Advisors and business teams. Track training participation and measure training effectiveness.
• Support maintenance and monitoring of the Enterprise BCM control library, identifying and escalating control deficiencies, escalating critical issues to Platforms for resolution
• Partner with platform and business unit leaders to drive consistent BCM practices and embed business continuity into the way RBC leads, operates, and responds to disruption
• Support regulatory, supervisory, and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes.
• Prepare executive reporting on enterprise BCM program health, maturity, regulatory alignment, and performance metrics

• 7-10 years of experience in Business Continuity Management, Operational Resilience, or Non-Financial Risk within large, complex financial institutions, with direct accountability for execution and capability development
• Demonstrated experience supporting remediation and uplift initiatives, translating regulatory expectations into practical, executable programs
• Proven capability in supporting enterprise-wide BCM frameworks, procedures, standards, and quality assurance processes across multiple business units
• Strong understanding of global regulatory requirements related to BCM, disaster recovery, and incident management
• Strong written and verbal communication skills with the ability to articulate BCM concepts to business teams and senior stakeholders

• MBA, FRM, CFA, CBCI, DRI International
• Experience establishing enterprise monitoring, reporting, and metrics frameworks for BCM outcomes and compliance
• Proven ability to work effectively with cross-functional and cross-platform teams on BCM initiatives
• Familiarity with BCM tools, platforms, and technology solutions that enhance execution and reporting

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• The ability to make a lasting impact and drive organizational resilience across one of Canada's…