Client Engagement (CE) Team Lead

We’re looking for a Client Engagement (CE) Team Lead, Marketing Consulting at Tegrita, which is a 100% remote organization. We come together throughout the year, but there is no office to ‘return to’.What is a Client Engagement (CE) Team Lead?

A Team Lead at Tegrita is a people manager. A Team Lead’s focus is on supporting the team in their Function to ensure that they are engaged and have everything they need to do what they do best. At Tegrita, we do a lot of things differently and making sure our teams get to focus on doing what they do best, every day, is one them.

We also don’t believe that just anyone can manage people and that management is a talent just like other functions at Tegrita.

The CE Team Lead will manger the Client Engagement (CE) function and operate as a senior level CE Consultant. CEs are the hub that our entire business relies on to work and are a big part of what makes us different from our competitors. CEs are the go-to person for all active work and they ensure all projects and tasks are being completed to the client’s satisfaction and in line with Tegrita's best practices and standards of service.

Another way we’re different is that you're not just a project manager: you care about your teams and clients and you use influence over direction to collaborate to get things done. You're also not an account manager: you aren’t selling anything or focusing exclusively on the commercial success of an account. Instead, you work with an account team to lead your clients and ensure that everything runs smoothly everyday, which naturally makes clients want to work with us more.

• You love being a people manager; you find satisfaction in helping others grow their careers and develop their skills.
• You thrive in a self-driven environment. You’re usually self-motivated and like to get a lot done.
• You lead through influence & empowerment, not command & control; you build team of top performers, not order-takers
• It’s important to you that you are trusted by your team, colleagues and clients and deliver on your promises so that people know they can count on you.
• You’re a great communicator; you naturally are the hub of information - knowing what’s going on and making sure others are informed.
• You’re a fierce advocate for your team; you discipline and correct with firmness when required and you stand-up for the team within the organization when support or change is needed.
• You anticipate, diagnose, and address problems across the team and the company. You act and collaborate to impact systems and processes that will prevent future issues.
• You believe it’s important to take responsibility for outcomes and continuous improvement
• You love seeing things through to the finish. You strive to understand and meet the requirements of every task and deliverable.
• You thrive on planning for efficiency. You enjoy maximizing the time and effort expended and minimizing downtime and mistakes for yourself and others.
• You recognize the power in individuality; you know there any many ways for people to succeed and being themselves is the best way for your team to thrive.
• You strive to build a team culture of high performance and high engagement that balances healthy questioning with alignment to the company’s and client’s priorities.

The first 1-2 months will include training, our ways of working and getting up to speed on the teams we collaborate with. You will shadow the current Team Lead and experienced CEs on their day-to-day. By month 3 you can expect to take over the primary responsibilities of the Team Lead with ongoing support available, and to be aligned to accounts.

A successful CE Team Lead will be owning the day-to-day leadership of the CE team, to quickly become who the team looks to for support while taking on select senior CE account work, as needed to support the team and overall success of Tegrita’s clients.

• Own and lead key meetings for the CE team and across teams to support work velocity
• Provide coaching and support for the CE team
• Ensure the CE team has what they need to do their best work
• Reinforce and help improve the work environment for CE and the…