Director, Operational Resilience & BCM - Goverance

Job Description

The Enterprise Chief Controls Office (ECCO) is seeking a Director, Operational Resilience & Business Continuity Management to lead enterprise-wide Operational Resilience & BCM programs and governance across RBC's platforms. In this role, you will drive the strategic vision, long-term operational model, and program governance to elevate quality, ensure business consistency across platforms, and establish RBC as best-in-class in organizational preparedness and response to disruptions.

You will partner with platform and business unit leaders to establish standardized procedures, execute comprehensive quality assurance program, design enterprise training initiatives, and own the enterprise BCM control library. This is a strategic opportunity to embed a culture of operational excellence and resilience while ensuring compliance with regulatory requirements and driving consistency across the organization.

The Enterprise Chief Controls Office (ECCO) is seeking a Director, Operational Resilience & Business Continuity Management to lead enterprise-wide Operational Resilience & BCM programs and governance across RBC's platforms. In this role, you will drive the strategic vision, long-term operational model, and program governance to elevate quality, ensure business consistency across platforms, and establish RBC as best-in-class in organizational preparedness and response to disruptions.

You will partner with platform and business unit leaders to establish standardized procedures, execute comprehensive quality assurance program, design enterprise training initiatives, and own the enterprise BCM control library. This is a strategic opportunity to embed a culture of operational excellence and resilience while ensuring compliance with regulatory requirements and driving consistency across the organization. The Director Operational Resilience and BCM is accountable for shaping the enterprise capabilities and executing enterprise governance, quality assurance, training, and ownership of enterprise BCM controls that underpin this strategy to establish RBC as best in class with respect to organizational preparedness and response to disruptions.

• Own and manage Operational Resilience and Business Continuity Management procedures, governance, quality assurance, training, and enterprise control monitoring across all platforms
• Establish and maintain standardized BCM methodologies, procedures, and execution expectations, including version control of Business Unit addendums aligned with BCRM Standards.
• Oversee a comprehensive Quality Assurance program monitoring BCP artifact completeness, accuracy, and consistency through sampling, defect tracking, and remediation
• Lead design and delivery of comprehensive training programs for BCM Advisors, business partners, and risk owners to build enterprise capability maturity
• Own the Enterprise BCM control library, monitor effectiveness, track control deficiencies, and escalate critical issues to Platforms for resolution
• Partner with platform and business unit leaders to drive consistent BCM practices and embed business continuity into the way RBC leads, operates, and responds to disruption
• Support regulatory, supervisory, and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes.
• Prepare executive reporting on enterprise BCM program health, maturity, regulatory alignment, and performance metrics

Decision Making, Financial Risk Management (FRM), Information Security Management, Operational Delivery, Risk Management, Security Management, Strategic Thinking

BAY WELLINGTON TOWER, 181 BAY ST:

TORONTO

Toronto

Canada

37.5

Full time

CHIEF LEGAL & ADMIN OFFICE GRP

Regular

Salaried

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

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