Senior Manager, First Party Fraud Card Strategy

Final date to receive applications: 08/09/2026 Address: 100 King Street West Job Family Group:
Customer Shared Services

Join us as a Senior Manager, First Party Fraud Cards Fraud Strategy, where you will lead the design and execution of data-driven strategies to detect, prevent, and mitigate first party card fraud risk. In this role, your work will directly safeguard customers, reduce financial losses, and strengthen trust in our products—while enabling the business to grow securely. Partnering across risk, product, operations, and technology, you will drive measurable impact through smarter controls, innovation, and an improved customer experience.

Works with stakeholders to deliver project/program/initiative business results in alignment with overall Financial Crimes group goals.

Provides subject matter expertise in the design, development, management and implementation of assigned projects from business case development through execution. Provides strategic input into business decisions as a trusted advisor. Focuses primarily on new build or significant enhancement to existing work, systems, processes, etc. Usually large scale, high complexity initiatives impacting multiple lines of business. Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the businesses/groups.

Influences and negotiates to achieve business objectives. Identifies emerging issues and trends to inform decision-making. Recommends and implements solutions based on analysis of issues and implications for the business. Acts as a subject matter expert on relevant regulations and policies. May network with industry contacts to gain competitive insights and best practices. Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution. Acts as the prime subject matter expert for internal/external stakeholders. Keeps stakeholders informed of messages, recommendations, decisions, process and progress. Designs and produces regular and ad-hoc reports, and dashboards.

Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour. Leads change management activities, ensuring cross business/group coordination and logistical support for the implementation of change. Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

Provides advice and subject matter expertise for project/program/initiative design and to incorporate the needs of the business to ensure smooth, effective implementation and the achievement of anticipated benefits. Conducts analysis required to inform strategic recommendations and considers the "big picture" when assessing whether or not a course of action is advisable in terms of the group and enterprise goals. Collaborates with internal and external stakeholders to provide business context in the design, develop and implementation of programs and solutions.

Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Utilizes standard project management methodology to manage solution planning, implementation, sustainment, and evaluation of initiatives. Documents business requirements, processes, and test scenarios; completes testing as required. Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.

Breaks down strategic problems, analyzes data and information to provide insights and recommendations. Builds change management plans of varying scope and type; leads or participates in a variety of…