Director, Customer Facing Capabilities

Reference no. R2865165

Position Title:

Director, Customer Facing Capabilities Canada

Duration:
Fixed Term Contract End Date July 31, 2027

Department: GTMC Canada

Location:

Toronto, ON

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders.

From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Strategic context:
Sanofi has currently the best and more robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter into the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

GTMC organization aims for:
Centralization of Go-to-Market excellence and operational tasks across GBUs, Standardizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency and leveraging best, and Establishing best-in-cost solutions by leveraging our bargain power with preferred suppliers established by Procurement.

As part of GTMC, vision of the Customer Facing Capabilities pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces, fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance.

GTMC will also collaborate closely with Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers.

The leaders of each GTMC pillar will have to ensure perfect integration among them. Our Team:
As a Customer Facing Capabilities Director:
You will be a member of the Canadian GTMC Leadership Team. You will lead a team of local Customer Facing Effectiveness Managers and Specialists that uses complementary strengths and develop dedicated, strong, diverse and inspiring leaders that lead by example and walk-the-talk You will continuously work with Countr leaders to deliver the value and insights as true partner in enabling business growth.

You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P &C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our…