Manager, Community Access and Crisis Response (Part-Time

ELIGIBILTY TO APPLY

Anyone eligible is invited to apply for this position

Reporting to the Director, Community Well-Being the Manager, Community Access and Crisis Response (Part-Time) is responsible for maintaining a welcoming, accessible, responsive, and well-functioning environment throughout The 519 during assigned shifts.

As the senior operational leader on site, the Manager provides visible leadership across the building, responds to community concerns, supports staff and volunteers, coordinates responses to incidents and crises, and ensures community members are able to access The 519's spaces, programs, and services in a manner that reflects the organization's values of dignity, inclusion, harm reduction, and community care.

The Manager serves as the designated Manager on Duty and exercises independent operational decision-making related to community concerns, building access, crisis response, de-escalation, service disruptions, and community wellbeing.

Working primarily during weekends, the role helps ensure consistent leadership and organizational continuity by maintaining strong communication with weekday leadership, documenting emerging issues, and supporting seamless transitions between weekend and weekday operations.

The role works closely with Operations, Programs, Facilities, and Community Wellbeing teams to create an environment that is welcoming, responsive, and supportive while balancing the realities of a busy community hub serving diverse populations with complex needs.

The Manager approaches all work through anti-oppressive, trauma-informed, accessibility-focused, and harm reduction frameworks.

• Serve as the designated Manager on Duty during assigned shifts.
• Maintain a highly visible and approachable presence throughout the building.
• Monitor building operations, community activity, and neighbourhood conditions, identifying emerging issues and coordinating appropriate responses.
• Provide real-time leadership and decision-making regarding building operations and community concerns.
• Support the smooth functioning of programs, services, events, and community activities.
• Respond to emerging issues and coordinate appropriate responses.
• Act as the primary escalation point for staff, volunteers, and community members regarding operational and community concerns.
• Support a welcoming and inclusive environment that promotes dignity, belonging, and accessibility.

• Lead responses to behavioural incidents, conflicts, disruptive situations, and urgent community concerns.
• Provide advanced de-escalation and conflict resolution support.
• Support staff responding to challenging situations involving mental health crises, substance use, interpersonal conflict, or disruptive behaviour.
• Coordinate appropriate responses to emergencies and critical incidents.
• Facilitate communication and coordination during incidents.
• Complete incident documentation, operational reports, and shift handovers.
• Identify emerging trends and recurring concerns and communicate recommendations to leadership.
• Support restorative and community-based approaches to conflict whenever possible.

• Ensure community members are able to access programs, services, facilities, and supports effectively.
• Support equitable and accessible use of public and shared spaces.
• Address barriers to access and respond to community concerns regarding inclusion and participation.
• Support navigation and way finding throughout the building.
• Ensure operational practices align with accessibility, anti-oppression, and inclusion commitments.
• Support positive relationships between diverse groups using the building.

• Provide day-to-day leadership and support to lobby-based volunteers and Centre Hosts.
• Ensure volunteers have the information, guidance, and support required to assist community members effectively.
• Foster a culture of hospitality, inclusion, and community care.
• Support positive engagement between volunteers, staff, and community members.

• Work closely with Operations, Programs, Facilities, and Community Wellbeing teams to coordinate responses to operational issues affecting community members, staff, programs, and services.
• Resolve operational issues within assigned authority and escalate matters requiring additional organizational support.
• Communicate operational updates, critical incidents, and emerging issues to leadership.
• Complete accurate documentation, incident reports, and shift handovers that support continuity between weekend and weekday operations.
• Identify recurring operational issues and recommend improvements to strengthen community access and crisis response.

• Model The 519's values and commitments in all interactions.
• Work collaboratively with the weekday Manager, Community Access & Crisis Response to ensure continuity of leadership including management…