General Manager

Salary Range: $ To $ Annually

Fitzrovia is seeking an exceptional General Manager to oversee our flagship luxury residential community, Sloane , located across from Yorkdale Mall. The General Manager is the senior onsite leader responsible for the overall performance, operations, and resident, tenant, and customer experience of a large-scale community comprised of residential and amenity spaces across multiple towers.

This role serves as the face of the community and is accountable for delivering a best-in-class experience while maximizing operational excellence, financial performance, asset value, and customer satisfaction. The General Manager will oversee all aspects of property operations, leasing performance, customer experience, facilities management, capital projects, commercial tenant relations, community engagement, and team development.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

As a highly collaborative organization, this role is onsite full-time and requires a visible leadership presence within the community Monday through Friday, with flexibility to support key events, operational priorities, and emergency situations as required.

The salary range for this position is $110,000 - $135,000 plus a competitive performance-based annual bonus, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.

Responsibilities:

• Provide strategic leadership and oversight for all aspects of the residential community, parking, amenities, public realm, and common area operations.
• Act as the senior onsite representative for Fitzrovia, ensuring operational excellence, exceptional customer experiences, and alignment with company objectives and brand standards.
• Lead the overall performance of the community, including budgeting, forecasting, financial reporting, revenue optimization, expense control, leasing performance, occupancy targets, resident retention, and commercial tenant satisfaction.
• Deliver a best-in-class living, working, and customer experience through exceptional service standards, hospitality-driven operations, and continuous improvement initiatives.
• Develop and execute annual business plans, operating budgets, capital plans, and strategic initiatives designed to maximize asset value and operational efficiency.
• Oversee all residential, retail, and office tenant relationships, ensuring timely issue resolution, lease compliance, tenant satisfaction, and long-term retention.
• Partner closely with Asset Management, Capital Projects, Development, Marketing, Leasing, Finance, and Resident Experience teams to ensure seamless execution of community objectives.
• Lead all onsite operational functions including property management, facilities management, engineering, maintenance, concierge, security, housekeeping, leasing, and customer service teams.
• Drive revenue growth through leasing strategies, resident retention programs, ancillary revenue opportunities, commercial activation, and community engagement initiatives.
• Monitor market conditions, competitor activity, and customer trends to identify opportunities to enhance performance and maintain competitive positioning.
• Oversee service contracts, vendor management, procurement activities, and contractor performance to ensure quality service delivery and value optimization.
• Ensure compliance with all applicable legislation, life safety requirements, building codes, environmental regulations, corporate policies, and operational standards.
• Champion community programming, placemaking initiatives, events, and activations that strengthen resident engagement, tenant satisfaction, and brand awareness.
• Lead operational readiness and transition planning for new phases, amenities, retail openings, and community expansions.
• Provide leadership and oversight of capital improvement projects, major repairs, lifecycle replacement programs, and building enhancement initiatives.
• Maintain strong relationships with residents, commercial tenants, vendors, municipal representatives, and community stakeholders.
• Foster a culture of accountability, collaboration, hospitality, innovation, and continuous improvement throughout the onsite team.
• Lead a hospitality-first operational culture focused on anticipatory service, personalized resident experiences, elevated service recovery, and luxury brand standards across all touchpoints.
• Ensure all onsite teams deliver a five-star hospitality experience consistent with Fitzrovia’s luxury…