Brokerage Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Brokerage Operations Manager – JLLWhat this job involves:

JLL Retail Canada is seeking an exceptional Brokerage Operations Manager to lead the day-to-day operations of one of Canada's premier retail brokerage teams. As the operational backbone of a market-leading practice, you will ensure every listing, proposal, transaction, marketing initiative and client deliverable is executed efficiently and to the highest standard. Working closely with senior brokers, you will serve as the central point of coordination, creating systems, improving processes and delivering exceptional client service.

This high-impact role offers the opportunity to build a long-term career with competitive compensation, performance-based bonuses and meaningful earning potential for individuals who take ownership and drive results.

What your day-to-day will look like:

Serve as the operational leader coordinating all brokerage activities, managing workflows and ensuring deadlines and priorities are consistently met across the team

Lead the onboarding and launch of new listing assignments, coordinating photography, marketing materials, brochures, proposals and accurate data entry into Salesforce and all marketing platforms

Manage transactions from listing through closing, preparing Letters of Intent, confidentiality agreements, commission agreements and coordinating document execution, critical dates and FINTRAC compliance

Own the accuracy and integrity of the team's Salesforce database, maintaining property, client, contact and transaction data while generating pipeline reports, dashboards and client reporting

Coordinate brokerage invoicing from draft through issuance, track outstanding invoices, professionally follow up on collections and liaise with JLL Accounting regarding payments and commissions

Develop, document and continuously improve operational workflows, identifying opportunities to leverage technology, AI and automation to enhance efficiency and client experience

Review all client-facing materials including proposals, Broker Opinion of Value reports and presentations for quality, consistency, accuracy and JLL branding compliance

Required Qualifications:

3-5 years of experience in commercial real estate, brokerage operations, transaction coordination, project management or similar professional services environment

Exceptional organizational and project management skills with proven ability to manage multiple priorities and competing deadlines simultaneously

Outstanding written and verbal communication abilities with strong attention to detail

Advanced proficiency in Microsoft Office, particularly Excel, Word and Power Point Experience  working with CRM platforms (Salesforce experience preferred) and ability to maintain database accuracy and integrity

Preferred Qualifications:

Experience with in commercial real estate brokerage, with retail real estate experience considered an asset

Salesforce administration experience and Adobe Acrobat proficiency

Experience with AI tools such as ChatGPT, Claude or Microsoft Copilot

Experience with project management software

Demonstrated ability to implement process improvements and create operational efficiencies

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your…