Manager, Claims - MGA

Company:
Sovereign Insurance
Department:
Claims

Employment Type:

Regular Full-Time
Work Model:
Hybrid
Language:
This role operates in English.
Additional Information:
This/these role(s) is/are currently vacant

At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow — your success crowns ours.

We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.

That shared commitment strengthens our culture and moves us forward — together. That’s the Crown Effect.

As a key leader within the Claims Department, the Manager, Claims - MGA plays a critical role in overseeing and directing the activities of Sovereign’s national Managing General Agent (MGA) claims portfolio. This role provides technical and operational leadership to ensure claims are managed effectively, efficiently, and in alignment with Sovereign’s quality standards, policies, and corporate philosophies. The Manager, Claims - MGA supports strategic goals, ensures compliance with regulatory and corporate requirements, and leads a high-performing team committed to delivering exceptional client service, maintaining effective partnerships with MGAs, and upholding Sovereign’s strong reputation in the marketplace.

• Lead and oversee all activities within the MGA Claims Department to ensure effective operations, technical excellence, and adherence to Sovereign’s policies, quality standards, and delegated authority agreements.
• Manage the full lifecycle of MGA-related claims, providing oversight, technical direction, and expert guidance on complex and high-severity files to support timely and equitable resolutions.
• Recruit, coach, and develop a team of MGA Claims professionals, fostering engagement, accountability, and continuous professional growth through regular feedback, performance reviews, and mentorship.
• Collaborate with the Sovereign Senior Claims Manager, and other senior leaders to develop and execute annual business plans, budgets, and strategic initiatives that strengthen MGA partnerships and operational efficiency.
• Maintain financial oversight of the MGA Claims portfolio by monitoring claim expenses, ensuring cost control, and maintaining alignment with performance and service expectations.
• Partner cross-functionally with Underwriting, Compliance, Risk Management, and other departments to enhance claims governance, reporting accuracy, and consistency across MGA operations.
• Build and sustain strong relationships with MGAs, brokers, legal counsel, adjusters, and other key partners to ensure transparent communication, collaboration, and effective claims resolution.
• Represent Sovereign in mediations, trials, and industry events, exercising sound judgment and promoting the organization’s reputation for professionalism, collaboration, and technical expertise as required.

• You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
• You ensure your day-to-day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You will support and guide others through changing conditions and encourage the exploration of new opportunities or innovations.
• You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

• Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation required.
• 10 + years of progressive claims experience within a multi-line environment; technical knowledge of commercial handling within MGA and delegated authority environments considered an asset.
• Proven strategic leadership and operational management experience, including oversight of complex claims portfolios and third-party relationships.
• Strong decision-making skills with…