GTAA Terminal Operations Specialist

Elevate your career with the Greater Toronto Airports Authority as a Terminal Officer, focusing on operational efficiency and exceptional customer service. Shape the future of travel by coordinating terminal activities and supporting stakeholders.

In this vital role as a Terminal Officer, reporting to the Manager of Terminal Services, you will play an integral part in ensuring effective airport operations at Toronto Pearson. Your expertise in airport processes will be essential as you address congestion, support airlines, and ensure compliance with all policies and safety standards.

Key Responsibilities:

• Manage day-to-day operations for smooth passenger flow

• Coordinate operational plans and adjustments during irregularities

• Act as contact for airlines, tenants, and government agencies

• Ensure facility compliance through regular inspections

• Monitor operational processes and implement solutions

Requirements:

• At least five years in airport operations or customer service

• Strong experience working with various stakeholders

• Excellent multitasking and data skills

• Relevant post-secondary diploma or degree preferred

• Capacity to obtain Transport Canada Security Clearance

Bring your strong problem-solving skills to enhance passenger experiences as a Terminal Officer at GTAA.
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