GTAA Terminal Officer Role

Become a Terminal Officer at Toronto Pearson Airport with the Greater Toronto Airports Authority (GTAA). Lead daily operations to enhance service quality and ensure compliance across terminal activities.

In this critical role reporting to the Manager of Terminal Services, you will manage daily operations and tackle operational issues effectively. Demonstrated experience in airport or customer-facing environments is essential for success. You’ll work closely with airlines and contracted providers to maintain service excellence and a seamless passenger journey.

Key Responsibilities:

• Ensure safe and efficient passenger flow in terminal

• Coordinate adjustments during irregular operations

• Address operational issues for service continuity

• Regularly inspect facilities for compliance

• Monitor check-in and baggage processes

Requirements:

• Five years in airport or airline operations experience

• Strong relationship-building skills with stakeholders

• Multitasking and data analysis capabilities

• Incident Management System training preferred

• Post-secondary diploma or degree in relevant field

Utilize your problem-solving skills and customer service orientation in this vital role at GTAA.
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