Manager, Academic and Administrative Operations

Manager, Academic and Administrative Operations

Posting Number

114757

Job Title *

Manager, Academic and Administrative Operations

Department/Faculty (BU)

Affiliation *

CPM

Contract Full Time

Job Start Date

09-01-2026

Job End Date

02-28-2027

Posting Intent

CPM:
This posting is visible to all York University employees. All interested persons may apply

Band/Salary Grade *

F

Compensation *

Hiring Salary Range:$109,226 - $118,578 (FTE annual)

Job Category

Academic Administration,Administrative / Clerical Support,Customer Service,Human Resources,Manager / Supervisor,Student Services

Access Full Position Posting

At Lassonde, we are shaping the next generation of creators who will tackle the world's biggest challenges and find creative solutions to global problems through interdisciplinary learning opportunities. With 11 undergraduate programs and 7 graduate programs, our community of changemakers is empowered to explore their passions and make a real impact on the world. The Manager, Academic and Administrative Operations role is accountable for the effective, professional, and responsive implementation of client centered services and operations management support to assigned areas across the Faculty/Division.

The role works in partnership with diverse groups of academic and administrative leaders to determine operational priorities, manages the day-to-day activities of administrative and/or technical staff, and ensures alignment to the vision, mission, values, and strategic direction of the University. The role implements project initiatives, manages change, drives operational excellence and continuous improvements, and provides superior customer support to academic and administrative leaders.

The role fosters an environment of trust, support, and accountability, while modelling respect for employees, champions a culture of service excellence with a focus on achieving the University Academic Priorities, and further supports sustainability, equity, diversity, and inclusion at York University.

Bachelor's Degree in a relevant discipline, such as business, finance, or human resources management.

5 years related experience in project management, human resource management and/or financial management, 3 years management experience in a unionized environment. Experience leading multiple diverse teams in an environment of continuous change and participation in process improvements, project and change management initiatives.

• High level understanding of functional operations processes in large organizations.
• Knowledge of collective agreements, including the Employment Standards Act, Ontario Human Rights Code, Occupational Health & Safety Act, Accessibility for Ontarians with Disabilities Act, and Ontario's Freedom of Information and Protection of Privacy Act.
• Understanding of academic and research processes, priorities, and service excellence principles.
• Knowledge of organizational governance structures, department operations, and undergraduate/graduate program structures.
• Knowledge of financial management, procurement, workforce planning and budgeting.
• Understanding of process improvement, project management principles, and change management methodologies and tools.
• Awareness of priorities and political trends in higher education, along with knowledge of the innovation and entrepreneurship ecosystem.
• Effective leadership skills, ability to lead, influence, motivate teams, foster innovation and effectively manage teams.
• Ability to develop integrity and handle confidential, politically sensitive issues, and difficult situations in a tactful and diplomatic manner.
• Effective communication skills, with the ability to communicate effectively across varied partner audiences.
• Ability to work autonomously in a fast-paced, multi-departmental environment, effectively define priorities, meet deadlines, and follow thorough on commitments.
• Effective analytical, problem-solving, and conflict resolution skills.
• Ability to work with productivity software, Microsoft 365 preferred, including word processing, spreadsheets, database, presentation, and workflow applications.
• Ability to create, document and improve policies, processes, and SOPs.

This position requires the candidate to produce a verification of degree(s),credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. May be required to attend events after hours.

* Compensation:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.

Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

* The University welcomes…