Property Manager - ROQ City

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi‑family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.

At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit:
Tricon Toronto.

The Property Manager plays a central role in how the community operates, feels, and performs. They bring together resident service, site operations, people leadership, and financial accountability to create a community that is thoughtfully managed and aligned with Tricon’s standards. The Property Manager leads the site team, builds a service‑oriented culture, and makes sound decisions in a fast‑paced environment. Working closely with residents, team members, trades, and internal partners, they bring Tricon’s values and service expectations to life through the day‑to‑day management of the property.

ROQ City is located in Toronto's Moss Park neighbourhood at Richmond, Ontario and Queen Streets, with direct access to the Queen Streetcar and nearby bike routes. The property is close to Corktown, the Garden District, the Distillery District and St. Lawrence Market, with easy access to the downtown core.

• Resident
  
  Experience:
  
  Establish clear service expectations across resident, visitor, and contractor interactions, and coach team members to anticipate needs, personalize service, and resolve issues thoughtfully. Lead the team in responding to resident inquiries, feedback, complaints, and concerns with professionalism, empathy, urgency, and accountability. Foster a welcoming and connected community through thoughtful resident communication, programming, and events that align with the community’s brand and resident expectations.
  
  Partner cross‑functionally with internal teams to identify and resolve friction points across the resident journey.
• Community Leadership and Operations:
  Oversee day‑to‑day property operations and align the team around Tricon policies, procedures, service standards, and operational priorities. Partner with the Maintenance Manager and other site leaders to ensure repairs, maintenance, preventative programs, inspections, and suite turnover activities are completed efficiently, safely, and with minimal disruption to residents. Apply working knowledge of relevant legislation, including the Ontario Residential Tenancies Act, Landlord and Tenant Board, Human Rights Code, Labour Relations Act, Fire Code, and Occupational Health and Safety Act, to support compliant and respectful operations.
  
  Authorize work and purchase orders within approved limits, ensure trades and service providers meet health and safety expectations, and address hazardous conditions or infractions promptly. Collaborate with Leasing and Revenue partners to support renewal performance, resident retention, and overall community stability.
• People Leadership:
  Lead, coach, motivate, and develop site team members through regular feedback, performance management, development planning, and timely follow‑through. Build a culture of accountability, recognition, collaboration, and continuous improvement. Lead recruitment, onboarding, training, and ongoing development of site staff to ensure the team is engaged, capable, and aligned to the needs of the community. Maintain effective relationships with internal partners and industry peers to support best practice sharing and community performance.
• Financial:
  Prepare annual operating budgets and monthly operating forecasts for each property, with accountability for delivering financial results and KPIs against annual targets. Review monthly operating statements, prepare…