Director, Operational Resilience and BCM - Governance

What is the Opportunity?

The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1

LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1

LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization.

The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1

LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1

LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization.

The Enterprise Chief Controls Office (ECCO) is seeking a Director of Operational Resilience & BCM to establish governance and oversight of a comprehensive 1

LOD operational resilience program across RBC's platforms. In this role, you will drive operational excellence through development of a robust 1

LOD KRI/KPI suite with defined thresholds and escalation protocols, producing actionable analytics on testing coverage, BIA/BCP quality trends, and control effectiveness. You will manage cross-functional governance forums across BCM Leads, Advisors, BUORMs, COOs, and 2

LOD partners, while developing stakeholder engagement strategies that ensure transparent issue tracking and escalation. Leading this critical function, you will establish RBC as best-in-class in organizational preparedness and response to disruptions, elevate resilience program maturity, and ensure compliance with regulatory requirements. You'll embed a culture of operational excellence while positioning the organization to identify, monitor, and respond to emerging operational risks.

• Execute, design and monitor a comprehensive 1
  
  LOD KRI and KPI suite with defined thresholds and escalation protocols to measure resilience program health and performance
• Develop analytics and insights on testing coverage, BIA/BCP quality trends, business unit performance, and control effectiveness to inform risk management decisions
• Produce Operational Resilience and Business Continuity health reports for senior leadership, translating complex resilience data into actionable strategic recommendations
• Manage cross-functional governance forums across BCM Leads, Advisors, BUORMs (Business Unit Op Risk), COOs, and 2
  
  LOD partners to ensure alignment, coordination, and accountability
• Develop and execute stakeholder engagement strategies that enable transparent issue tracking, escalation protocols, and continuous improvement across the enterprise
• Drive enterprise-wide resilience program maturity through governance oversight, capability uplift, and standardized execution across all business units and platforms
• Support regulatory and audit engagements, coordinating evidence and demonstrating compliance with regulatory requirements
• Lead cross-platform coordination of operational resilience, business continuity, disaster recovery, and crisis management initiatives to…