Account Director (Operations) (12 month FTC)

Account Director (Operations) (12 month FTC)
Account Director (Operations) (12 month FTC)

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Director for our North American In-House function, you will take full operational ownership of our embedded account portfolio in Toronto and across North America. You will provide day-to-day leadership across recruitment, onboarding, client servicing, commercial administration, reporting and employee support, working closely with the Client Partner and delivery teams.

• Protect existing revenue through proactive management of client SOWs, POs, team backfills, and contract renewals/extensions. Maintain tight commercial discipline with consistent reporting, forecasting, and portfolio governance.
• Serve as the primary operational anchor for key clients across North America, driving day-to-day engagement, enhancing client experience, and ensuring rapid issue resolution.
• Partner with DEPT® 's recruitment team in candidate reviewing and interviewing for embedded inhouse roles, and take dedicated ownership of onboarding, and team integration to ensure our embedded talent is effectively set up for success inside client environments.
• Partner with leadership to establish clear ownership, aligned workflows, and scalable operational structures capable of supporting regional and global expansion.
• Handle all operational and administrative mechanics, ensuring seamless delivery while identifying organic growth signals within current accounts.

• Proven track record within a digital agency or consultancy
• Strong understanding of resource management, forecasting, SOW structuring, and revenue protection through proactive renewal management.
• Experience building, embedding, or managing dedicated agency teams inside client organizations across multiple markets.
• Exceptional relationship-building skills with a track record of driving cross-functional alignment, managing embedded talent, and resolving client delivery friction quickly.
• Highly organized operator who embodies a "get sh
  * t done" mindset, thriving in fast-paced matrix environments without losing sight of governance and structure.

WE OFFER

• A flexible hybrid working policy to enjoy the best of both worlds.
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
• Birthday Leave, a paid day-off each year.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
• Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support parents.
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks" guest speakers.
• Buddy Program, you will be paired with a 'Buddy' to help you navigate your first weeks' at DEPT®.
• A Certified BCorp Agency and is multi-award winning "Agency of the Year".
• Awesome clients. Whether big or small, local or global — at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month , an annual…