Job Description & How to Apply Below
Job Posting:
Manager, Marketing Operations
You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.
Current work authorization for Canada is required for all openings.
The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Who We Are:
At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.
What You'll Do:
The Manager, Content Supply Chain Optimization plays a central role in modernizing and accelerating the flow of marketing content across the organization. This strategic, hands-on role is responsible for overseeing the content supply chain-including intake, workflow, production, translation, and distribution-while optimizing systems, processes, and technology.
The Manager
will lead a team of production and operations professionals, partnering closely with creative, compliance, translation, and external vendor teams to ensure efficient, high-quality, and timely delivery of content
How You'll Make an Impact
1. Lead and develop a high-performing Marketing Production/Operations team
- Lead and coach marketing production and operations staff through weekly one-to-one sessions, group meetings, personalized development plans, and annual goal setting that aligns with wider business objectives.
- Balance team capacity by understanding the status and prioritization of all projects.
- Participate in project planning to forecast capacity requirements and plan accordingly.
- Cultivate a business-focused, results-driven culture that rewards experimentation, continuous learning and successful delivery of projects.
- Build and maintain close relationships with stakeholders across the business and cultivate a "problem-solver" culture to help Fidelity's business lines reach their goals.
- Manage performance cycles for team members to ensure accountability and coach each member of the team as needed through an annual development plan.
- For projects and processes, maintain documented frameworks that covers intake, scoping, prioritization, creation, English-to-French translation, quality assurance, compliance review, and content distribution.
- Define and maintain Service Level Agreements for key processes and projects with stakeholders such as Design, Translation, Compliance and other teams. Standardize and streamline hand-offs, signoffs and maintain version control.
- Ensure processes are in place to manage the content lifecycle, including processes for managing, removing and updating expiring content across all channels.
- Facilitate regular meetings with other groups such as Marketing, Corporate Affairs, Compliance, Product and emerging business lines to align on priorities and ensure high velocity project delivery.
- Provide constant communication to stakeholders keeping them up-to-date on delivery and prioritization.
- Lead a comprehensive approach to planning, managing, and optimizing the use of resources within a marketing department to complete projects.
- Conduct regular reviews to identify and fix bottlenecks by leaning into optimization across people, process and technology.
- Participate in the annual business planning process through annual planning process and the quarterly forecasting process.
- Act as business owner for workflow technology (Workfront), Digital Asset Management and document storage technologies (ex. Adobe Creative Cloud / Firefly / Wiredrive), content supply chain tools (AI content creation like LLMs; design tools like Firefly; online proofing and compliance tools).
- Build and maintain relationships with the wider Marketing team, technology teams, emerging businesses, Fidelity International, FMR and other partners to continuously update the roadmap technology roadmap in pursuit of greater efficiency and project speed.
- Oversee implementation and integration of content workflows.
- Ensure seamless integration of various technologies to enable efficient workflow, scalability and content velocity.
- Ensure up-to-date detailed technical documentation is available clearly outlining integration points, data flows, access…
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