Project Manager, Project & Program Management, Operations Management

Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe.
Over the past year, Publicis Media has been transforming the way we do our business. From structuring our investment practice around data and digital to bringing our strategy, data sciences and research practice under one house, we’ve been shaping Publicis Media to be the media network of tomorrow. One that both you and I want to work at.
Publicis Media Canada is proud to be Great Places to Work™ certified and recognized with Best Workplaces™ for Today’s Youth. We provide continuing opportunities for career growth by fostering a diverse work environment that respects and supports individual contributions and opinions.
We also offer our employees market leading benefit and incentive programs.
You’ll be provided with 3 weeks minimum vacation to start plus additional long weekend Publicis days, holidays closures, your birthday off, free Headspace memberships, wellness and technology credits, and a market leading savings plan.
We strive to provide what matters to you personally with the ability to choose and modify programs to suit your lifestyle
Overview  We’re looking for a  builder —not just a project manager, but someone who can establish and scale a project management function s role is for someone who thrives in  creating structure from ambiguity , implementing  automation and AI , and driving  efficiency, collaboration, and clarity  across our teams.
You’ll be responsible for:
Defining and implementing  best-in-class project management practices  tailored to a fast-moving media agency.
Introducing  automation, no-code, and low-code solutions  to streamline workflows.
Exploring and integrating  AI-powered assistants and process automation  to enhance productivity.
Aligning project management frameworks with business needs—balancing  structure  with the  agility  needed in a media agency environment.
Partnering with  senior leadership  to drive  operational excellence .
Focusing initially on commission-based clients , where productivity gains will have the most immediate impact on the agency’s bottom line.
This is not a role for someone looking to maintain existing processes—it’s a role for someone who wants to  build  them.
Responsibilities   
1. Build and Implement a Project Management Function
Establish and document a  Zenith-standard  approach to project management (tailored for media, strategy, and analytics teams).
Design and roll out  processes, tools, and templates  to improve project execution, cross-team alignment, and delivery quality.
Develop a clear  workflow structure  that balances  process discipline  with  flexibility for media teams .
Define  SLAs, deliverables, and review processes  to ensure efficiency and accountability.
Prioritize process improvements for commission-based clients first , where increased productivity directly impacts revenue.
2. Automate and Optimize Workflows
Identify  bottlenecks  and implement  automation solutions  using  Microsoft Loop, Planner, Power BI, and other Microsoft 365 tools .
Introduce  no-code/low-code  tools to reduce reliance on manual work and repetitive tasks.
Implement  AI-powered solutions  (e.g., Microsoft Copilot, and other agent-based workflows) to enhance efficiency and reduce friction in communication and approvals.
Develop  self-serve dashboards and reporting tools  to improve visibility into project progress and resource allocation.
Drive Cross-Team Collaboration & Accountability
Work across  media, strategy, analytics, and client services  to ensure seamless collaboration.
Implement  intake and scoping processes  to define  clear project ownership, roles, and responsibilities .
Partner with senior leadership to ensure  team bandwidth and resources are allocated effectively .
Foster a  culture of proactive problem-solving —encouraging teams to flag issues before they elevate.
3. Implement…