Program Manager,Chronic Disease Job Toronto area,Ontario Canada,Management

Program Manager, Chronic Disease

Full Time, Contract to March 2028

Salary Range: $84,311 - $99,189

Benefits include

Extended Health and Dental benefits including Life, AD&D
Healthcare of Ontario Pension Plan (HOOPP)
Employee Assistance Program (EAP)
Paid time off (vacation, sick and personal days)
Professional development time and funds

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches.

As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

The Program Manager, Chronic Disease is responsible for the coordination and oversight of DECNET, Tele-Ophthalmology, Community Dietitians, and Choose Health programs. In this role, the Program Manager is further responsible for the supervision and support of a diverse team of staff, volunteers and students, including hiring, performance management, disciplinary action and decisions regarding termination of employment. Leading these programs, this position plays a lead role in responding to changing needs and trends through the planning, development, implementation and evaluation of programming to meet the needs of communities in east Toronto.

Working onsite is required.

Responsibilities Talent Management and Supervision of Staff

Direct and manage the work of interdisciplinary teams (including peer workers, students and volunteers)
With support from the Director, conduct all required recruitment activities to ensure the programs are appropriately staffed
Provide supervision and ongoing guidance, feedback, recognition and coaching of the program staff
Support staff development opportunities and engage staff appropriately in decision making
Conduct probationary and annual performance reviews
Support the development and maintenance of a strong team
Support staff wellness activities
Work with program staff to resolve problems as they arise
Monitor attendance and address concerns
Ensure that staff’s statistical encounters, charting, monthly time records and all administrative tasks are completed in a timely manner
Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director
Ensure all appropriate employee information is tracked and documented according to agency policies
Coordinate team meetings

Program Management

Ensures program services meet national/best practice guidelines for diabetes care, coordinates chart audits / surveys / evaluations, etc.

Coordinate daily/weekly/monthly/annual priorities, work plans and workflow for all identified programs, in conjunction with the Director
Ensure supportive, strengths‑based, trauma‑informed, anti‑racist/anti‑oppressive social justice and harm reduction approaches are utilized in all aspects of program planning and direct service
Ensure the successful coordination of client‑centered services
Develop targets, timelines and processes to successfully manage tasks and workflow
Address day to day program and client related issues and ensure these are resolved in a clear, professional, timely manner
Develop and coordinate inter‑professional team approaches to meet the complex short and longer‑term needs of clients/participants and to address the social determinants of health including utilizing crisis intervention, counselling, case management and referral as needed.
Monitor, support, train…